Corporate Engagement Volunteer Manager - 11-001 - SC/ DHQ - Development & Communication

The Salvation Army USA Western Territory; Carson (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Corporate Engagement Volunteer Manager to deepen donor engagement and strengthen corporate partnerships and volunteer programs across Southern California. The role drives fundraising support, expands community impact, and collaborates with senior leadership to align initiatives with the mission.

Responsible for building a robust volunteer program, coordinating LA Metro and regional offices, and delivering training, recognition, and data

Qualifications

• Must have supervisory ability.
• 3-5 years' experience in volunteer program development and coordination.
• Familiar with Word, Excel, Publisher, and/or other appropriate desktop applications.
• Must have the ability to work and relate well with people.
• Must be able to read, write and communicate in English.
• Must be able to type 45 wpm.
• Meet health and safety regulations as defined by the Health Department and The Salvation Army.
• Must work in a team environment yet be self-directed.
• Must have a valid California Driver's License and clean DMV record.

Responsibilities

• Develop and implement a volunteer program aligned with divisional goals.
• Create detailed job descriptions for short-term and ongoing projects.
• Establish recruitment, registration, background checks, placement, and evaluation processes.
• Collaborate with corporate partners to align volunteer opportunities with CSR goals.
• Provide project support, proposals, planning, and impact reporting to partners.
• Promote volunteer opportunities with Marketing and Communication teams.
• Lead LA Metro Echelon Chapter and coordinate with regional offices.
• Provide ongoing volunteer training and orientation programs.
• Develop a recognition program and collect feedback for improvements.
• Maintain a volunteer database and generate quarterly engagement reports.
• Coordinate and support events such as Thanksgiving and Christmas programs.

Skills

Supervisory ability

English communication

Volunteer program development

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Lotus Notes

Database applications

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Corporate Engagement Volunteer Manager leads efforts to deepen donor engagement and strengthen corporate partnerships and volunteer programs through strategic communication and stewardship. This role develops and oversees a robust volunteer program across Southern California, aligning initiatives with The Salvation Army's mission. Collaborating with senior leadership, the Manager drives key efforts to support fundraising, enhance corporate participation, and expand community impact.

Salary Rate

$75k - $85k

Essential Functions

1. Strategic Volunteer Management:
   • Develop and implement a volunteer program that aligns with divisional goals.
   • Assess and support volunteer needs across Corps and programs by creating detailed job descriptions for short-term and ongoing projects.
   • Establish a centralized process for volunteer recruitment, registration, background checks, placement, and evaluation.
2. Corporate Engagement, Echelon & Partnerships:
   • Collaborate with corporate partners to create meaningful volunteer opportunities that align with their corporate social responsibility (CSR) goals.
   • Provide corporate partners with customized volunteer project support, including proposals, planning, and impact reporting.
   • Work alongside the Marketing and Communication team to promote volunteer opportunities and events, ensuring visibility through outreach materials and digital platforms.
   • Discuss any challenges related to volunteers with the LA Metro Coordinator and provide solutions to ensure a smooth experience.
   • Establish, develop, and facilitate an LA Metro Echelon Chapter, engaging young professionals in volunteerism and philanthropy.
   • Collaborate and partner with Orange County and San Diego regional office volunteer coordinators to ensure a cohesive volunteer strategy across regions.
3. Volunteer Training & Support:
   • Provide ongoing training and orientation programs to ensure volunteers are prepared for their roles.
   • Serve as a resource to Corps and Programs, offering best practices for volunteer engagement and recruitment.
4. Volunteer Recognition & Retention:
   • Develop a recognition program to celebrate milestones and enhance volunteer retention.
   • Implement feedback systems to regularly evaluate the volunteer experience and make improvements.
5. Data Management & Reporting:
   • Maintain an organized volunteer database to track engagement metrics, including contact information, volunteer hours, and project involvement.
   • Generate quarterly reports to provide insights on volunteer engagement, impact, and key performance indicators.
6. Event Coordination:
   • Support major Salvation Army events, including Thanksgiving and Christmas programs such as Toy and Joy, food drives, and community dinners.
   • Work with Corps and Programs to organize volunteers for high-impact events throughout the year as well as raise funds to support these efforts.
   • Identify 1 to 2 Corps to take the lead in management.
7. Collaboration & Leadership:
   • Participate in and/or lead position-related meetings, providing input on strategic initiatives.
   • Attend and participate in staff and committee meetings as requested.
   • Represent The Salvation Army at appropriate public meetings with organizations, corporate representatives, and other community members as requested.
   • Give presentations and facility tours to corporate executives, service clubs, and other key stakeholders to promote The Salvation Army's mission and programs.
   • Collaborate with the Divisional Director of Corporate Engagement and other leadership to develop strategies for deeper volunteer and corporate involvement.
   • Work closely with the Director of Corporate Engagement, Divisional Director of Development, and Divisional Director of Human Resources to ensure divisional volunteer needs are addressed.
   • Finalize goal: As part of the manager's responsibilities, this position will be assessed on achieving an annual corporate giving financial goal.

Working Conditions

• Must be in good physical health and mental health, capable of meeting the demands of the program.
• Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis.
• The ability to grasp, push, pull objects such as files, file cabinets drawers, and reach overhead.
• Ability to operate telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift and carry up to 40 lbs.
• Ability to access and produce information from a computer.
• Ability to understand written information.

Minimum Qualifications

• Must have supervisory ability.
• 3-5 years' experience in volunteer program development and coordination.
• Familiar with Word, Excel, Publisher, and/or other appropriate desktop applications.
• Must have the ability to work and relate well with people.
• Must be able to read, write and communicate in English.
• Must be able to type 45 wpm.
• Meet all health and safety regulations as defined by the Health Department as well as The Salvation Army.
• The ability to work in a team environment yet is self-directed.
• Must have a valid California Driver's License.
• Before hiring, submit a copy of DMV Driving Record with less than two (2) violations (moving or accident) in the last twelve months to be eligible for this position.
• Before hiring must pass Fleet Safety Test of The Salvation Army. Must pass test to be hired for this position.
• Certification by and participation in The Salvation Army's Fleet Safety Program on an annual basis.
• May not obtain more than two (2) violations (moving or accidents) in one year.
• Salvation Army Fleet Safety Policy dictates that persons no longer meeting the qualifications of this position, if more than two (2) violations in a 12-month period accrue to their DMV Driving Record, employee will be required to attend traffic school at their expense or termination will be required.

Skills, Knowledge & Abilities

• Microsoft Word and Excel required.
• Microsoft PowerPoint, helpful.
• Lotus Notes, helpful.
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

Experience

• Supervisory Ability (required)
• 3 - 5 years: Minimum Experience In Volunteer Program Development And Coordination. (required)

Licenses & Certifications

• Motor Vehicle Check (required)
• Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.