Corporate Director of Social Services

Avardis Health; Richmond (VA); Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Holiday pay

Unlimited Work Life Balance program

Online courses access

Job summary

Avardis Health is seeking an experienced Corporate Director of Social Services to provide strategic leadership, operational oversight, and field support for Social Services across skilled nursing and rehab centers. This role partners with regional teams to strengthen regulatory compliance, resident experience, and care transitions.

The ideal leader builds people, standardizes systems, analyzes performance, and guides teams through surveys and improvement initiatives, delivering resident-centered

Qualifications

• Master's degree in Social Work and active licensure as required by state regulations.
• Minimum five years of leadership in Social Services within skilled nursing or long-term care.
• Strong knowledge of CMS regulations and requirements affecting Social Services.

Responsibilities

• Develop and standardize Social Services processes, policies, tools, and documentation across Avardis facilities.
• Guide admissions support, psychosocial assessments, resident adjustment, discharge planning, care transitions, grievance management, and family communication.
• Provide leadership on CMS requirements, Social Services-related F-Tags, resident rights, abuse prevention, PASRR, care planning, behavioral health, and trauma-informed care.
• Support survey preparation, complaint investigations, Plans of Correction, regulatory recovery efforts, and IDR/IIDR activities when appropriate.
• Coach and mentor facility Social Services Directors through onboarding, competency validation, education, performance improvement, and career development.
• Champion resident satisfaction, family engagement, resident and family councils, behavioral health programming, and quality-of-life initiatives.
• Monitor performance indicators including readmissions, successful community discharges, grievances, satisfaction, care-plan compliance, behavioral health outcomes, and survey trends.
• Lead Social Services-related QAPI initiatives and use data to identify and sustain improvement opportunities.
• Partner with Operations, Nursing, Therapy, Admissions, Business Office, Human Resources, and medical providers to create a seamless resident journey.
• Provide on-site support during leadership vacancies, surveys, transitions, high-risk situations, and operational improvement efforts; serve in an interim facility role when needed.

Skills

Leadership

Coaching

Communication

Data analysis

Strategic thinking

Education

Master's degree in Social Work

Tools

CMS regulatory knowledge

Job description

Job Type: Full-time, Exempt

Work Arrangement: Remote with frequent travel to Avardis Health centers

Travel Requirement: Approximately 50–75%, including overnight travel and occasional extended stays

Reports To: Chief Operating Officer

About Avardis And Who We Are

Avardis is committed to delivering compassionate, comprehensive care that supports the physical, mental, and emotional well-being of every patient. We create environments where people can thrive-where health, safety, dignity, autonomy, social connection, and quality of life are central to everything we do.

We combine caring service with innovative healthcare solutions, including telemedicine, remote monitoring, advanced diagnostics, rehabilitation, behavioral health support, and customized wellness programs. By continuously improving our practices, we help older adults achieve better outcomes and live their best lives.

About The Role

We are seeking an experienced Corporate Director of Social Services to provide strategic leadership, operational oversight, education, and field support for Social Services departments across our portfolio of skilled nursing and rehabilitation centers. This leader will partner with regional and center teams to strengthen regulatory compliance, resident and family experience, care transitions, behavioral health support, and quality outcomes.

The ideal candidate is a collaborative, results-oriented long-term care leader who can develop people, standardize systems, analyze performance, and support facilities through surveys, transitions, and improvement initiatives. This role is both a coach and an operational partner, helping teams deliver consistent, resident-centered care the Avardis way.

What You’ll Do

• Develop and standardize Social Services processes, policies, tools, and documentation across Avardis facilities.
• Guide admissions support, psychosocial assessments, resident adjustment, discharge planning, care transitions, grievance management, and family communication.
• Provide leadership on CMS requirements, Social Services-related F-Tags, resident rights, abuse prevention, PASRR, care planning, behavioral health, and trauma-informed care.
• Support survey preparation, complaint investigations, Plans of Correction, regulatory recovery efforts, and IDR/IIDR activities when appropriate.
• Coach and mentor facility Social Services Directors through onboarding, competency validation, education, performance improvement, and career development.
• Champion resident satisfaction, family engagement, resident and family councils, behavioral health programming, and quality-of-life initiatives.
• Monitor performance indicators including readmissions, successful community discharges, grievances, satisfaction, care-plan compliance, behavioral health outcomes, and survey trends.
• Lead Social Services-related QAPI initiatives and use data to identify and sustain improvement opportunities.
• Partner with Operations, Nursing, Therapy, Admissions, Business Office, Human Resources, and medical providers to create a seamless resident journey.
• Provide on-site support during leadership vacancies, surveys, transitions, high-risk situations, and operational improvement efforts; serve in an interim facility role when needed.

Minimum Qualifications

• Master's degree in Social Work.
• Active Social Worker license where required by state regulations.
• At least five years of Social Services leadership experience in skilled nursing or long-term care.
• Extensive knowledge of CMS regulations and requirements affecting Social Services.
• Strong expertise in discharge planning, care transitions, resident rights, behavioral health, and psychosocial services.
• Excellent leadership, coaching, communication, relationship-building, and conflict-resolution skills.
• Ability to analyze data, lead change, manage projects, and work independently across multiple priorities.
• Ability and willingness to travel approximately 50–75%, including overnight travel and occasional extended stays.

Preferred Qualifications

• Experience supporting multi-site or multi-state operations.
• Experience with behavioral health programming.
• Survey and regulatory response experience.
• QAPI leadership experience.

Why Join Us?

• Competitive rewards: Competitive salary, potential bonus eligibility, holiday pay, and an unlimited Work Life Balance program, subject to role eligibility and company policy.
• Learning and development: Free, 24/7 access to more than 1,500 online courses covering senior care, health and human services, state-specific licensure topics, Microsoft Office, and leadership skills.
• Meaningful impact: Help improve the resident experience and strengthen Social Services programs across a growing network of care centers.
• Community commitment: Join an organization that partners with local groups, supports education, and advocates for better health and quality of life for older adults.

Ready to lead meaningful change?

Avardis is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by applicable law.

Salary: $100000 - $110000 per year