Corporate Aviation Services Manager

ggtworldwise; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Medical, Dental, Vision Insurance

Life Insurance

Job summary

GGT WORLDWISE in Houston is seeking a Corporate Aviation Services Manager responsible for managing chauffeur-driven and risk mitigation service requests. The ideal candidate will ensure GGT’s standards of excellence while leading a team and interacting directly with clients.

The role requires 3+ years of aviation service experience, strong communication skills, and the ability to work flexible hours. Benefits include paid holidays, PTO, and medical insurance.

Qualifications

• 3+ years corporate aviation or chauffeured service experience required.
• Management experience is preferred.
• Strong attention to detail, organizational and time management skills.

Responsibilities

• Serve as shift leader responsible for managing current service activity.
• Provide training and mentorship for team members.
• Interact directly with clients and service partners.

Skills

Effective communication skills

Strong attention to detail

Organizational skills

Time management skills

Ability to work flexible hours

Problem-solving ability

Education

Bachelor's degree (preferred)

3+ years corporate aviation or chauffeured service experience

5 years of high-level customer service experience

Tools

Microsoft Office Suite

Job description

GGT WORLDWISE is a dynamic service company located in the Southwest Houston. We are a company of hard-working achievers that hold company culture near and dear. We are client obsessed, work as one team, and strive to be better every day. These are our core values.

Position Summary:

As a Corporate Aviation Services Manager, you are responsible for managing chauffeur driven and risk mitigation service requests while maintaining GGT’s standards of excellence, value proposition and service offering.

Duties & Responsibilities:

• Serve as shift leader responsible for managing current service activity, resolving issues and mitigating deviations
• Provide training and mentorship for team members
• Interact directly with Clients responding to inquiries, requests, and service opportunities while providing best in class service
• Interact directly with Service Partners confirming service requests, receiving quotes and performing service delivery status updates
• Communicate and coordinate with internal GGT departments
• Field and resolve Client complaints in a timely and courteous manner
• Conduct pre and post-service calls to ensure complete satisfaction of clients
• Proactively communicate and resolve any deviation or potential deviation in service
• Engage with both current and inactive clients to encourage service activity
• Coordinate additional services for Clients as required
• Other duties as assigned

Knowledge, Skills & Abilities:

• Work flexible, non-standard hours including nights, weekends, and holidays
• Work as part of a close team as well as independently
• Effective communication skills
• Confidently interact with high profile clients
• Strong attention to detail, organizational and time management skills
• Maintain the confidentiality of sensitive information
• Self-motivated and independent problem-solving ability
• Coordinate and work on multiple projects at onceWork with frequent changes in procedures, directions and outcomes
• Prioritize and organize tasks; remain calm in stressful situations

Education and Work Experience:

• 3+ years corporate aviation or chauffeured service experience required
• Management experience preferred
• 5 years of high-level customer service experience
• Bachelors degree is preferred
• Proficiency with Microsoft Office Suite Applications (Outlook, Excel, Word); Typing 40 wpm
• Or a combination of training, education and experience equivalent to the standards listed above that provides the required knowledge, skills and abilities

Benefits:

• Paid Holidays - 8, including 1 personal day
• Paid Time Off - 15 days
• Medical, Dental, Vision Insurance
• Life Insurance

We are an equal opportunity employer committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are. We operate with integrity, esteem diversity and treat each other fairly and with respect. So, it’s no surprise we’ve been selected as one of the nations’ best companies to work for the past 3 years.