Corporate Account Manager

ServiceTrade; New Hampshire; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical through Cigna

Flexible PTO

Company-paid Life insurance

Voluntary benefits including Critical

10 company holidays

Employee Reimbursement Program

Job summary

ServiceTrade in the United States (NH) is seeking a Corporate Account Manager to retain and expand strategic customer investments in our field service platform. You will conduct regular business reviews, identify growth opportunities, and collaborate with Sales, Customer Success, and Professional Services to secure renewals and upsell value.

You’ll manage a portfolio of high-end accounts, require excellent listening and negotiation skills, and travel as needed to customer sites.

Qualifications

• S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Proficiency with Google Apps, Salesforce.io, Zoom or Google Meet preferred.
• Some travel experience and ability preferred.

Responsibilities

• Conduct regular business reviews to drive usage, adoption, and value realization.
• Identify risk accounts and address issues to maximize adoption.
• Create quotes, manage sales cycle, and close expansion/up-sell opportunities.
• Collaborate with Sales, Customer Success, Customer Support, and Professional Services to meet customer goals.

Skills

Account management

B2B sales

Google Apps

Salesforce.io

Zoom/Google Meet

Education

Bachelor's degree

Tools

Salesforce.io

Google Apps

Zoom/Google Meet

Job description

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Corporate Account Manager who’s excited to make an impact. In this role, you will be responsible for retention and the expansion of customers’ investment in ServiceTrade apps and services. You are responsible for a portfolio of high-end customers in a geographic region. You will ensure that your customers understand the ServiceTrade customer journey, increase their business revenue through the investment and adoption of ServiceTrade’s apps and services, and negotiate and secure ongoing renewals with us. You will conduct business reviews, establish growth plans, demonstrate solutions, and ensure that issues are addressed by appropriate departments within ServiceTrade. We provide a team environment and work in conjunction with other ServiceTrade departments, such as Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing.

You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

You are an active listener and ask insightful questions to understand your customers and their businesses. You know how to research and engage with your accounts at multiple levels to understand how our solutions fit into their overall plan for success. You understand the value of having a methodology for understanding business levers and processes, you can make recommendations, take ownership of challenges, and deliver value to your clients. The successful candidate will be intellectually curious and resourceful, an enthusiastic collaborator, an agile and consultative business partner, and a customer-first thinker. Engage key customer executives and users as the primary business point of contact with ServiceTrade customers.

Responsibilities

• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application.
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade.
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams.
• Increase Customer Investment in ServiceTrade applications and services.
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations.
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base.
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.Account Planning & Cross-Functional Collaboration.
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions.
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals.
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training.
• Prioritize activity through effective time management and scheduling of customer reviews and communications.
• Maintain accurate customer account records and effectively document activity in Salesforce.S.

Qualifications

• S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Proficiency with Google Apps, Salesforce.io, Zoom or Google Meet preferred.
• Some travel experience and ability preferred (%.

Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
• Flexible PTO policy
• 10 company holidays
• Employee Reimbursement Program to use for well-being, technology and/or professional development

ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.

Our customers do essential work — often behind the scenes — and our software helps them do it better. They’re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about — and making work that truly matters every day.

We’re a growing business focused on building with intention and operating with purpose. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today’s lessons into tomorrow’s breakthroughs—all in service of big ambitions and real customer impact.

ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We communicate through our corporate website servicetrade. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.