(CORE) Services Certified Peer Specialist

Fountain-House; New York (NY); On-site; USD 51,000 - 57,000; Full time

Job summary

Fountain House in New York City seeks a CORE Services Certified Peer Specialist to deliver peer support and direct care within the CORE program at our Hell's Kitchen location. You will provide person-centered, trauma-informed services to individuals with severe mental illness and help them achieve recovery goals.

Responsibilities include coaching, care coordination, documentation in AWARDS, and collaboration with the CORE team to ensure holistic recovery and community integration.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• NYS Peer Certification (Provisional or Full) or NY CRPA Certification.
• Lived experience with disability, mental health, or substance use history.
• Spanish language proficiency desirable.

Responsibilities

• Oversee and manage a caseload of CORE participants with individualized service plans.
• Support goals in community integration, education, employment, and wellness.
• Provide trauma-informed, person-centered services, advocacy, outreach and engagement.
• Assist with Wellness and Recovery Plan tools (WRAP) and relapse prevention planning.
• Provide health coaching and recovery support including medication adherence and entitlements.
• Coordinate transportation to appointments and accompany members to appointments.
• Communicate care planning with other providers and attend CORE team meetings.
• Link members to community services and ensure compliance with NYS policies.
• Maintain organized electronic records using AWARDS/EHR and complete required trainings.

Education

High School Diploma or GED

Bachelor's degree preferred

Spanish language

Interpersonal skills

Professional communication

Job description

Description

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Home and Community-Based Services and a large housing program ranging from 24 hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

POSITION SUMMARY

Fountain House's Community Oriented Recovery and Empowerment (CORE) services is a program serving individuals living with severe and persistent mental illness. This program serves Medicaid HARP enrollees and works to assist individuals in reaching their recovery goals. Services provided include Psychosocial Rehabilitation, which incorporate education and employment goals, and Peer Support. There is an extensive and broad range of services that include but are not limited to the improvement of daily living skills, managing finances, obtaining or improving safe and affordable housing, furthering one’s education, obtaining employment, achieving personal recovery and/or resilience, improving family and interpersonal relationships, preventing social isolation, connecting with effective and comprehensive behavioral health and primary care, and full community integration. The CORE Services Certified Peer Specialist is responsible for delivering Peer Support as well as the other direct care services offered within the CORE program.

Your Impact

The CORE Services Certified Peer Specialist is responsible for ensuring members receive person-centered, trauma-informed and culturally competent services with a rehabilitation and recovery focus in their homes or their community. This role is responsible for facilitating the utilization of natural resources and the enhancement of recovery-oriented principles with the intention to assist individuals with initiating recovery, maintaining health and wellness, and enhancing the quality of personal and family life for long-term recovery.

The Peer Specialist will embody the values of the clubhouse model, demonstrating what we call our HERO characteristics: fierce optimism, professional curiosity, and a deeply communitarian approach to engagement and community building.

$24.68 per hour

Full-time onsite in Hell's Kitchen

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct Service Responsibilities

• Oversee and manage a caseload of members that are enrolled in the CORE services program, seeing them on a 1:1 basis as needed, wanted, and defined by an individualized service plan.
• Help individuals work on goals such as community connectedness, development of natural resources, physical and mental health wellness, education, employment, self-help, and independent living skills.
• Provide services in a person-centered, goal-oriented, trauma informed and culturally competent approach which includes advocacy, outreach and engagement, self-help tools, recovery supports, transitional supports, pre-crisis and crisis supports.
• Assist in selecting and utilizing self-directed and evidence-based recovery tools, including but not limited to Wellness and Recovery Plans (WRAP) or Relapse Prevention Planning, with members to develop skills for long-term recovery.
• Provide health coaching and recovery support, especially on issues of self-advocacy, wellness self-management, medication adherence, smoking cessation, entitlements, and daily living activities.
• Assist with and coordinate transportation to appointments, including provision of travel training as needed.
• Accompany members to behavioral health, medical and/or other appointments to support and facilitate engagement and follow through as needed.
• Coordinate and communicate care planning with other providers of services.
• Attend and participate in collaborative CORE team meetings.
• Act as a linkage to community services including medical, behavioral, residential, entitlement and any other needed services.
• Maintain compliance with all New York State Office of Mental Health policies and procedures.
• Maintain organized and accurate documents and client records using AWARDS - electronic health record (EHR) database.
• Perform related duties as assigned by supervisor.

Administrative Duties and Documentation

• Produce comprehensive and descriptive progress notes with time, location, intervention and follow-up needed.
• Document every service with strict deadlines
• Complete required extensive trainings and pass post-training test in the areas of psychosocial rehabilitation, trauma-informed care, person-centered care, motivational interviewing, substance use disorders, and mental health

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of computer software and electronic health record systems.
• Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards.
• Knowledge of Medicaid, Social Security, and other entitlement systems.
• Excellent interpersonal skills required.
• Ability and willingness to regularly travel using public transportation throughout the boroughs and have flexibility in hourly/weekly schedule.
• Spanish speaker a plus
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external colleagues.
• Excellent computer proficiency (MS Office - Word, Excel, and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

REQUIRED EDUCATION, CERTIFICATION, AND CREDENTIALS

• High School Diploma or GED required; Bachelor's degree preferred.
• NYS Peer Certification (Provisional or Full Certification), OR NY Certified Peer Recovery Advocate (NYCRPA) Certification as well as maintaining this certification which is necessary to maintain active job status.
• Lived experience required: personal experience living with a disability, history of mental health challenge and/or substance abuse and willingness to draw upon this experience to serve as a role model to support the recovery goals of individuals served.
• Fluency in Spanish desirable

PHYSICAL REQUIREMENTS

• Must be able to travel within the 5 boroughs using public transportation.
• Must be able to climb stairs.
• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.