Core Physicians – Medical Office Coordinator-General Surgery

Beth Israel Lahey Health; Exeter, Northern (NH, KY); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health in Exeter, NH, is seeking a Medical Office Coordinator for General Surgery. You will support physician practice, clinical staff and patients with scheduling, check-in/out, referrals, data entry and records maintenance. This role requires strong customer service, accurate billing support and insurance eligibility verification.

Typical day includes greeting patients, collecting co-pays, posting payments, and coordinating referrals. 40-hour day shift, full-time.

Qualifications

• High school diploma or equivalent.
• 1-3 years experience in customer service environment.
• BCLS certification within 6 months of hire.

Responsibilities

• Greet and assist patients with check-in/check-out and scheduling.
• Answer telephones, take messages, and direct inquiries to the right team.
• Collect co-pays and patient balances; verify insurance eligibility.
• Post payments and adjustments; balance daily journal and batches.
• Prepare and deliver bank deposits as needed; support medical records.
• Coordinate referrals and assign patients to providers and care teams.

Skills

Customer service

Communication

Education

High school diploma

BCLS within 6 months

Job description

# Core Physicians – Medical Office Coordinator-General SurgeryExeter, NH • Exeter Hospital • Full-time • DayShare job:Apply now**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**Provides administrative support to physician practice, clinical staff and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support and maintenance, office supplies and daily banking.**Job Description:**### **Major Responsibilities*** Utilizes superior customer service skills to perform daily administrative duties of the practice, including greeting/check-in/check-out, scheduling patients, answering telephones, and taking messages.* Collects co-pays and patient balances, verifies insurance eligibility, and updates patient demographics. Meets TOS payments, eligibility, and denial rate performance metrics as assigned by standard work.* Posts payment and adjustment transactions, balances daily journal, and closes batches every day.* May be asked to prepare and deliver bank deposits in accordance with established policies and procedures.* May be asked to mentor and train new staff.* Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.* Assigns new patients to a provider and care team to establish a care partnership.* Ensures scheduling consistency (continuity of care) for their assigned care team.* Follows all standard work protocols and may be asked to complete order and referral reconciliation.* Demonstrates sensitivity to the patient's comfort, confidentiality, and concerns while maintaining a therapeutic environment for the patient and family in accordance with provider and CORE standards.* Provides coverage for other Core offices as requested.### **Requirements:*** High school graduate or equivalent* 1-3 years experience in customer service environment* BCLS within 6 months of hire**Pay Range:**$17.72 – $26.05The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.## As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.## More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.## Equal Opportunity Employer/Veterans/Disabled### **Job details*** **Employment:** Full-time* **Hours/Week:** 40* **Shift:** Day* **Category:** Administrative & Clerical* **Pay Range:** $17.72 - $26.05* **FLSA:** Non-Exempt* **Req ID:** JR104173