Core Operations Technician

EdgeCore Digital Infrastructure; Santa Clara (CA); On-site; USD 83,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) retirement savings plan

Parental leave

Education assistance

Employee assistance program

Job summary

EdgeCore Digital Infrastructure is seeking a Core Operations Technician (COT) to monitor data center conditions, oversee vendor activities, and act as a first responder to maintain uptime and safety on a designated night shift in Santa Clara, CA.

The role requires hands-on experience with electrical, mechanical, and plumbing systems, familiarity with CMMS, and the ability to document procedures and shift reporting. On-site, full-time, with a focus on continuous improvement and teamwork.

Qualifications

• 2–7 years of hands-on experience in critical facilities (MEP) like data centers or hospitals.
• Strong electrical background with distribution, UPS, generators, ATS/STS.
• Experience with chillers, CRAC/CRAH, pumps, BAS.
• Ability to read electrical one-lines, P&IDs and O&M manuals.
• Excellent written and verbal communication; shift reporting and vendor coordination.

Responsibilities

• Monitor data center conditions and detect operational issues.
• Oversee daily vendor activities and ensure safety standards.
• Contribute to the operations playbook and SOPs.
• Support client IT deployments and decommissioning tasks.
• Respond to Smart Hands requests and assist on-call as needed.
• Ensure security policies are followed.

Skills

Hands-on facilities ops

Electrical systems

Mechanical systems

Plumbing systems

Hand tools / power tools

NFPA 70E / OSHA 10

Reading technical docs

Communication skills

Team player

Tools

CMMS

Job description

We’re looking for curious, proactive professionals who thrive in environments where safety, precision, and teamwork are everything. If you’re passionate about complex systems, committed to doing things the right way, and excited to be part of a company that values your insight and encourages innovation, then this is the opportunity for you.

This role is designated as a night-shift position. Applicants must be available and able to work overnight hours consistently, in alignment with business needs.

As a Core Operations Technician (COT), you’ll be one of the most trusted eyes and ears on the ground. You’ll play a critical role in keeping our systems running smoothly and safely—monitoring data center conditions, leading vendor operations, and acting as a first responder when something doesn’t look right. More than that, you'll help shape the future of EdgeCore’s operational excellence.

• Serve as a safety-first responder with a strong understanding of how the data center should operate, particularly in relation to critical cooling and electrical systems. During operational events, identify issues and intervene safely and effectively when systems are not functioning as intended.
• Proactively monitor data center infrastructure to detect operational issues and emerging trends that could impact performance or reliability.
• Oversee daily vendor activities to ensure all contracted work is completed safely, accurately, and in alignment with EdgeCore’s standards.
• Take shared ownership of EdgeCore’s operations playbook, actively contributing feedback and insights to refine and elevate our standard operating procedures.
• Embrace a continuous improvement mindset, bringing creativity and critical thinking to help evolve and optimize our operations program.
• Utilize CMMS (Computerized Maintenance Management System) to track and document work as prescribed.
• Manage assets, spare parts and critical tools through provided systems such as CMMS.
• Support Client IT deployments and decommissioning with power and cooling tasks.
• Author, review and utilize formal procedures in the operation of the data center. We expect our team to employ rigorous procedural formality in all critical data center operations and need people to champion the approach.
• Frequently steward, supervise, and communicate with contractors.
• Respond to customer Smart Hands requests
• Work with the Core Operations Site Manager to execute a condition-based maintenance program.
• As a COT, it is unlikely but possible to be on-call outside of normal working hours.
• Taking on other duties as assigned by EdgeCore. Job duties, roles, and responsibilities are subject to change over time.
• Security is a shared responsibility. All employees are required to comply with company security policies and procedures and to help protect company information, systems, and assets in the course of their daily work.

Your Experience and Qualifications

• 2–7 years of hands‑on experience supporting and operating critical facilities, including environments with complex Mechanical, Electrical, and Plumbing (MEP) systems such as hospitals, manufacturing plants, labs, or data centers.
• Strong electrical background, including working knowledge of low‑ and medium‑voltage distribution, switchgear, panelboards, UPS systems, generators, ATS/STS equipment, and safe LOTO procedures.
• Mechanical systems experience, including operation and basic troubleshooting of chillers, CRAC/CRAH units, pumps, VFDs, air‑handling systems, and building automation systems (BAS).
• Plumbing and fluid‑system familiarity, including condensate systems, domestic water, industrial water loops, and leak‑detection systems.
• Comfortable operating hand tools, power tools, and industrial equipment, including forklifts, scissor lifts, and other material‑handling devices.
• Knowledge of NFPA 70E, OSHA 10, First Aid/CPR, and other safety standards relevant to critical‑facility operations.
• Experienced in reading and interpreting technical documentation, including electrical one‑lines, mechanical schematics, P&IDs, and equipment O&M manuals.
• Strong written and verbal communication skills, including shift reporting, incident documentation, and coordination with vendors and engineering teams.
• Thrives in dynamic environments where priorities shift quickly and enjoys solving unexpected operational challenges while maintaining uptime.
• Empathetic, team‑oriented person who enjoys working as part of a team.

What We Offer

• Full-time hourly, non-exempt role: Onsite position based in Santa Clara, CA
• Hourly base pay: $60–$75 per hour, depending on experience and a performance-based annual bonus.
• Medical, dental, and vision insurance: Includes a $0-premium medical plan option (employee only option).
• Flexible Spending Accounts & Health Spending Account: Health & Dependent Care FSA, Limited-Purpose FSA, and an HSA with a company contribution.
• Paid time off: 120 hours of annual paid time off, 11 paid holidays, 56 sick hours, and 8 hours of volunteer time annually.
• Retirement savings: 401(k) retirement savings plan with a company contribution
• Life and disability insurance: Company-paid life and disability insurance
• Parental leave: Paid parental leave for eligible new parents, available after meeting service requirements.
• Employee assistance program (EAP): Confidential support services for employees and their families, including counseling, financial guidance, and legal resources.
• Educational assistance: Company-sponsored educational reimbursement for approved courses and certifications.
• Employee support & discounts: Access to company-sponsored discount programs and employee well-being resources.