CORE Operations Analyst

State of Washington; Olympia (WA); Hybrid; USD 77,000 - 91,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

Paid holidays

State retirement programs

Job summary

State of Washington, in Olympia, is hiring a CORE Operations Analyst as part of the One Washington program. You will develop and improve work systems, tools, processes, and governance to support program operations and leadership reporting.

You will analyze business needs, create practical tools and documentation, and drive user adoption while collaborating with diverse teams and agencies to meet ambitious go-live timelines.

Qualifications

• Experience in analyzing and improving business processes, operational workflows, or program practices in a complex work environment.

Responsibilities

• Develop, maintain, and improve CORE work systems, tools, workflows, and reporting across OneWA.

Skills

Business processes

Process improvement

Data visualization

SharePoint

Power Platform

Power BI

Microsoft 365

Requirements gathering

Communication

Education

Bachelor’s degree

Tools

SharePoint

Power Platform

Smartsheet

Power BI

Microsoft 365

Job description

Please note: The starting salary offer will be determined based on the successful candidate’s qualifications within the budgeted salary range of $76,608 - $91,004 annually. However, there is the potential for longevity, growth, and salary progression for the individual once employed.

Hybrid:

Our physical office is in Olympia, WA. We offer flexible work schedules and locations. This is a hybrid position where most of the work allows for telework. However, you will need to travel to in-person activities, meetings, and events according to business needs.

One Washington (OneWA), led by the Office of Financial Management, is an enterprise-wide transformation project focused on replacing 1960s-era technology with a cloud-based Workday solution for finance, procurement, budget, HR, and payroll processes. The project’s core business hours are Monday through Friday, and all project positions are full-time. We offer some flexibility in schedules, subject to core business hours and prior supervisory approval. However, it is very common to work beyond the typical 40-hour workweek to meet the rigorous operational needs and business deliverables required for the go-live timelines.

Why work for OFM

The Office of Financial Management (OFM) serves as the backbone of Washington state government. Our mission is to make our state a better place by connecting people, budgets, policies, data, and systems for state agencies and the Legislature. Our team includes budget advisors, researchers, and other experts, all dedicated public servants working towards an equitable future for every Washingtonian. If you want to play a key role in enhancing how state government serves its citizens, you’ve found the right place. Join us in making a meaningful difference for every Washingtonian!

The job opportunity

We’re hiring a CORE Operations Analyst to help shape how the One Washington (OneWa) Program works, collaborates, and delivers results. In this role, you’ll develop and improve the work systems, tools, processes, and governance practices that support effective program operations. You’ll analyze business processes, strengthen data quality, and create practical documentation and resources that help OneWa teams and agency partners confidently use program tools and processes.

Are you a problem-solver who enjoys turning complex processes into practical solutions? Bring your ideas, analytical skills, and collaborative approach to a team committed to operational readiness and continuous improvement. Join us in strengthening how teams work together, advancing the OneWA Ways of Working, and supporting a statewide transformation that will make a lasting impact across Washington.

What you’ll work on:

• Develop, implement, maintain, and continuously improves CORE work systems, tools templates, and workflows that support program operations, work prioritization, reporting, and visibility across OneWA.
• Analyze business and operational needs and translates requirements into documented practical tools, workflows, templates, refresh schedules, and reporting solutions that support CORE teams, OneWA workstreams, agencies, and program leadership, as well as create communications, training plans, and checkpoints to ensure user adoption and adherence.
• Evaluat tools and systems to identify functional gaps, dependencies, usability issues, and opportunities for improvement; develops recommendations that consider users, data, operational requirements, and downstream impacts to drive efficiencies.
• Maintain the functionality and supporting information for CORE tools and processes to promote consistency, usability, accuracy, and sustainability, as well as to represent this work in dashboards and reporting to the program and OneWA Leadership.
• Serve as a trusted operational partner to the CORE Team's technical and analyst resources, offering recommendations and insights that balance operational needs with strategic priorities and the ability to execute as part of a work team.

Data, Tool & Governance Quality

• Lead or support process improvement efforts across CORE and OneWA by analyzing current-state processes and developing recommendations, process steps, templates, and implementation approaches that improve efficiency and consistency.
• Consult with work teams, subject matter experts, and stakeholders to understand operational challenges and develop solutions that address business needs and impacts across interconnected processes and teams.
• Develop and maintain process documentation, workflows, roles and responsibilities, tracking mechanisms, and refresh cycles to support consistent execution and reduce operational risk.
• Proactively identifies emerging operational issues and opportunities for improvement and recommends solutions that strengthen program effectiveness and scalability.

Knowledge Enablement & Customer Consultation

• Develop and publish knowledge resources, job aids, micro-learning videos, and other learning materials that enable OneWA teams and agencies to understand and effectively use program tools, processes, and practices.
• Create accessible knowledge products, including visual resources and short-form learning content, to support self-guided learning and consistent adoption of tools and processes.
• Serve as a consultative resource to CORE teams and stakeholders by explaining tool capabilities, processes, governance requirements, and recommended approaches.
• Facilitate discussions with stakeholders to clarify requirements, identify impacts, resolve operational issues, and build shared understanding of tools and processes.
• Communicate complex operational, process, and technical information clearly and translate analysis into practical recommendations for varied audiences.

What we need you to bring

Required Qualifications:

• Experience in analyzing and improving business processes, operational workflows, or program practices in a complex work environment.
• Experience in developing, maintaining, or improving business tools, systems, templates, workflows, or other solutions that support organizational operations.
• Experience designing, developing, and/or administering business tools and solutions using SharePoint, Microsoft 365, Power Platform, Smartsheet, Power BI, or comparable technologies, including developing reports, dashboards, data visualizations, or tools that communicate operational information.
• Experience in collecting, organizing, validating, and analyzing information to identify gaps, inconsistencies, or opportunities for improvement.
• Proficiency in using technology tools to organize, analyze, visualize, document, and communicate information, including spreadsheet, collaboration, workflow, or comparable business applications.
• Ability to assess the potential impacts of changes to tools, processes, workflows, or data and develop practical recommendations that account for related activities, stakeholders, and downstream work.
• Ability to independently research problems, evaluate potential solutions, develop clear documentation or guidance, and take appropriate action within established requirements.
• Ability to communicate effectively and establish productive working relationships with diverse stakeholders while managing multiple priorities and delivering accurate, timely, and high-quality work. Management principles sufficient to support accurate, consistent, and reliable program information.
• The ability to learn and grow.
• The ability to meet the needs of others

Desired Qualifications:

• Bachelor’s degree in business administration, public administration, information systems, data analytics, organizational development, or a related field.
• Experience supporting large-scale enterprise resource planning (ERP), technology implementation, organizational transformation, or business process modernization initiatives.
• Experience applying Lean, Agile, continuous improvement, or similar approaches to analyze and optimize workflows, including identifying interdependencies and developing solutions to improve efficiency, consistency, quality, or usability.
• Experience documenting tool architecture, data structures, business processes, system dependencies, technical and operational requirements, and developing knowledge resources that support effective use of tools and processes.
• Experience working in a large, complex, highly regulated, or public-sector organization with multiple stakeholder groups and interconnected business processes, including facilitating discussions to gather requirements, identify impacts, resolve issues, and build shared understanding.

We are most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. Don’t let doubts stop you from applying for this position. If you have transferable experience, please tell us about it or contact us with questions about the required qualifications and how your experience relates to them.

What we offer

At OFM, we foster a culture of integrity, innovation, inclusion, and belonging. We value both learned and lived experiences, believing that diversity makes us stronger. To support your health and well-being, we offer a variety of benefit programs for our employees.

• An environment of diversity, equity, inclusion, and belonging
• Medical, Dental, Vision, and Life Insurance
• 12 paid holidays, 14 paid vacation days (minimum), and 12 days of sick leave per year
• State retirement programs

Questions

OFM's Staff ASL interpreter is available to all deaf and hard-of-hearing applicants. For questions about this recruitment or to request a reasonable accommodation in the application or interview process, please email us at [e-mail].

The Office of Financial Management is an equal opportunity employer. We strive to create a working environment that includes and respects diversity in culture, race, ethnicity, sexual orientation, and gender identity. Women, racial and ethnic minorities, persons with disabilities, persons over 40 years of age, and disabled and Vietnam‑era veterans are encouraged to apply.

This position is exempt from civil service rules.

For more information, please see WAC 357-19-195.