Core Crew (Front Desk & Sales) - Union Market, DC

[solidcore]; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Sales commissions

Free drop-in classes

Job summary

[solidcore] is seeking an energetic front desk associate to join our Core Crew part-time, supporting the Head Coach and Community Manager. You’ll handle front desk, administrative, and sales tasks, promoting the studio and delivering a positive, professional experience to clients.

Responsibilities include greeting clients by name, processing class bookings, maintaining retail knowledge, answering emails, and assisting with daily operations to help hit monthly sales goals.

Qualifications

• Excellent interpersonal and communication skills.
• Outstanding customer service with a client-first approach.
• Strong organizational skills and attention to detail.
• Must be able to take initiative and work without direction.
• Ability to stand for long durations and lift up to 30 pounds.
• 1 year sales experience preferred with MBO experience preferred.

Responsibilities

• Front desk, administrative and sales support for Head Coach & Community Manager.
• Greet clients by name and promote the CORE client experience.
• Process class bookings, account setup, and package purchases.
• Respond to client emails and communicate studio changes.
• Maintain studio cleanliness and assist daily operations.
• Assist coaches and notify management of issues or grievances.
• Address maintenance issues visible to clients and support events.

Skills

Excellent interpersonal & comms skills

Outstanding customer service

Strong organizational skills

Attention to detail

Initiative & proactivity

Ability to stand for long durations

Sales experience

Education

High school education

Some college preferred

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

You will be responsible for

• Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
• Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
• Quickly addressing any maintenance or equipment issues that are visible to clients
• Following up with client lists in Axle to meet monthly sales quota
• Responding to client emails
• Alerting coaches about client milestones and setting up the celebration board

What we need from you

• High school education, some college preferred
• This is a part-time hourly position
• Ability to lift up to 30 pounds and walk through all areas of the studio
• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you’ll bring to us

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills
• Careful attention to detail
• Must be willing to initiate tasks and perform duties without direction
• Ability to stand for long durations of time
• 1 year sales experience preferred
• MBO experience preferred
• Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits

• $18.40/hour plus opportunities to earn sales commission
• Free drop in classes

[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. At [solidcore], we are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills. We believe in cultivating a safe space where you are able to show up every day as your strongest, most empowered version of yourself. We stand behind the health and wellness of not only the teams working within the walls of our studios, but the broader community as well.

At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it’s who we are and we are dedicated to promoting a welcoming environment for all. You can visit our website here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.