Core Crew (Front Desk & Sales)

[solidcore]; Raleigh (NC); On-site; USD 14,000 - 17,000; Part time

Benefits offered by this job

Free drop in classes

Commission potential (sales)

Job summary

solidcore is seeking an energetic part-time Core Crew member to support front desk, admin, and sales efforts. You will welcome clients by name, promote studio offerings, and help create a positive, well-organized studio experience.

The role requires flexible scheduling, lifting up to 30 pounds, and delivering exceptional customer service. Responsibilities include assisting with class scheduling, account setup, package purchases, and communicating schedule changes.

Qualifications

• High school education; some college preferred.
• Part-time hourly position.
• Ability to lift up to 30 pounds and move throughout the studio.
• Flexible schedule including mornings, evenings, holidays, weekends, and closing hours.
• 1 year sales experience preferred.
• MBO experience preferred.
• Passion for fitness, wellness, and the solidcore brand.

Responsibilities

• Greet clients warmly and engage with them using the CORE framework (Connect, Open, Recognize, Educate).
• Interact with clients to assess needs and respond to requests promptly.
• Maintain knowledge of studio products, class packages, beverages/towels, and promotions.
• Handle routine client-facing system tasks (new accounts, class scheduling, package purchases).
• Communicate studio issues, events, or changes to clients and the team.
• Support Head Coach and Community Manager in daily operations and studio cleanliness.
• Report employee or client issues to management and assist in resolution.
• Address maintenance or equipment issues visible to clients.
• Follow up with client lists in Axle to meet monthly sales quota.
• Respond to client emails and inform coaches of milestones.

Skills

Interpersonal skills

Communication

Customer service

Organizational skills

Attention to detail

Initiative

Stamina

Sales experience

Brand passion

Education

High school education

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

You will be responsible for

• Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
• Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
• Quickly addressing any maintenance or equipment issues that are visible to clients
• Following up with client lists in Axle to meet monthly sales quota
• Responding to client emails
• Alerting coaches about client milestones and setting up the celebration board

What we need from you

• High school education, some college preferred
• This is a part-time hourly position
• Ability to lift up to 30 pounds and walk through all areas of the studio
• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you’ll bring to us

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills
• Careful attention to detail
• Must be willing to initiate tasks and perform duties without direction
• Ability to stand for long durations of time
• 1 year sales experience preferred
• MBO experience preferred
• Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits

• $10.00-12.00/hour plus opportunities to earn sales commission
• Free drop in classes

[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. At [solidcore], we are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills. We believe in cultivating a safe space where you are able to show up every day as your strongest, most empowered version of yourself. We stand behind the health and wellness of not only the teams working within the walls of our studios, but the broader community as well.

At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it’s who we are and we are dedicated to promoting a welcoming environment for all. You can visit our website here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.