CORE Coordinator

Prime Residential; Portland (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

PTO

11 company holidays

2 floating holidays

Birthday day-off

Volunteer day-off

401k match up to 4%

Tool kits

Career Growth via Prime Academy

Tuition reimbursement

Employee Housing Discount

Job summary

Prime Residential is seeking a CORE Coordinator in Oregon to enhance operational efficiency and elevate the resident experience. This role centralizes administrative tasks across multiple properties, ensuring accurate lease processing and timely communication between residents, onsite teams, and corporate departments.

You will collaborate with property management, regional leaders, and finance to implement best practices, streamline workflows, and support training on updated policies and tools.

Qualifications

• 1-2 years of experience in administrative support, customer service, property management, or a related field.
• Proficiency in Microsoft Office Suite and familiarity with property management or CRM systems.
• Strong organizational skills with the ability to manage multiple administrative tasks efficiently and accurately.
• Attention to detail and accuracy in lease processing, resident communications, and compliance documentation.
• Excellent customer service and communication skills.
• Ability to follow established policies and procedures and ensure compliance with company standards.

Responsibilities

• Refine and standardize administrative workflows to improve efficiency across multiple properties.
• Support adoption of best practices to improve operational effectiveness.
• Use property management software and digital tools to streamline tasks and improve accuracy.
• Maintain documentation of administrative procedures and support process enhancements.
• Serve as a key contact for resident inquiries and ensure timely responses.
• Coordinate lease documents, renewals, notices, and resident communications with care for compliance.

Skills

Attention to detail

Organizational skills

Customer service

Communication skills

Multitasking

Team collaboration

Tools

Microsoft Office Suite

Yardi

RealPage

CRM systems

Job description

About Prime:Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Schedule:Sunday through Thursday or Tuesday through Saturday 9:00 am to 6:00 pm

Target Pay:$19.24 - $21.18 per hour

Role Overview:The Centralized Operations and Resident Experience (CORE) Coordinator is a vital part of Prime Residential’s (Prime) mission to enhance operational efficiency and elevate the resident experience. As a member of the CORE team, this role supports the centralization of administrative tasks that were traditionally handled onsite, allowing property management teams to focus on resident engagement and community operations.

This position plays a key role in ensuring seamless communication between residents, onsite teams, and corporate departments while optimizing back-office processes for accuracy, consistency, and efficiency. The CORE Coordinator collaborates with property management teams, regional leaders, and corporate departments to implement best practices, improve workflows, and streamline administrative operations.

Who You Are:

• A detail-oriented professional who takes a meticulous approach to administrative tasks, ensuring accuracy, compliance, and consistency in resident communications and lease processing.
• A process-minded coordinator who looks for opportunities to improve workflows, reduce inefficiencies, and support the implementation of best practices.
• A customer service advocate dedicated to providing timely, professional, and solutions-driven support to residents and onsite teams.
• An organized multitasker who thrives in a fast-paced environment, managing multiple priorities with efficiency and focus.
• A strong communicator and collaborator who effectively engages with residents, property teams, and corporate leadership to ensure seamless coordination and service.
• A tech-savvy professional who is comfortable using property management software and digital tools to track, manage, and optimize administrative functions.
• A compliance-conscious team player who ensures adherence to company policies, industry regulations, and operational best practices.

Role Responsibilities:

Process Support & Workflow Efficiency

• Assist in refining and standardizing administrative workflows to improve efficiency across multiple properties.
• Support the implementation of best practices by identifying small-scale process improvements that enhance operational effectiveness.
• Leverage property management software and digital tools to streamline administrative tasks and improve accuracy.
• Maintain documentation of administrative procedures and support the adoption of process enhancements.

Resident Experience & Customer Service Support

• Serve as a key point of contact for resident inquiries, providing timely and professional responses to ensure a positive resident experience.
• Process lease documents, renewals, notices, and resident communications with attention to detail and compliance.
• Assist in drafting and distributing community-wide announcements, policy updates, and resident engagement materials.
• Support onsite teams in coordinating service requests and following up on escalated resident concerns to ensure timely resolution.

Administrative & Compliance Coordination

• Ensure accurate and timely entry of lease records, resident notices, and administrative documents in property management systems (e.g., Yardi, RealPage, or similar).
• Assist in monitoring lease expirations, resident feedback, and occupancy trends to support decision-making.
• Help maintain compliance documentation and records to meet internal and regulatory standards.
• Organize and update administrative databases, ensuring easy access to reports and necessary documentation.
• Act as a liaison between onsite teams, corporate departments, and residents, ensuring smooth communication and coordination.
• Provide administrative support for training initiatives on updated policies, processes, and technology tools.
• Work closely with leasing and marketing teams to support resident engagement efforts and community events.
• Assist in coordinating cross-functional projects with finance, compliance, and legal teams related to property operations.
• Utilize property management systems to maintain accurate resident records and track administrative tasks.
• Assist in analyzing operational data and resident feedback to identify patterns and support process improvements.
• Support the implementation and adoption of new technology tools designed to improve operational efficiency.

Role Requirements:

• 1-2 years of experience in administrative support, customer service, property management, or a related field.
• Proficiency in business software, including Microsoft Office Suite (Word, Excel, Outlook, Teams) and familiarity with property management or CRM systems is a plus.
• Strong organizational skills with the ability to manage multiple administrative tasks efficiently and accurately.
• Attention to detail and accuracy, ensuring consistency in lease processing, resident communications, and compliance documentation.
• Excellent customer service and communication skills, fostering positive interactions with residents, onsite teams, and corporate departments.
• Ability to follow established policies and procedures, ensuring compliance with company standards and industry regulations.

What We Offer:

• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• Retirement: 401k match up to 4%.
• Tools Provided: Service team members are provided with tool kits.
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education: Tuition reimbursement for continuous learning.
• Employee Housing Discount: Housing discount offered at Prime Residential properties.

Privacy Notice:https://www.primegrp.com/ccpa-info-current-and-prospective-employees/
At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.
Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Regarding Prime Residential's Compensation Philosophy:The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.