Core Client Advocate, Northern California

Peregrine Technologies; San Francisco (CA); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Peregrine Technologies is seeking a Core Client Advocate to manage customer relationships across Northern California. You will be the voice of the customer to our engineers, guiding adoption, updates, and new workflows on our AI-enabled platform.

The role emphasizes field-based engagement with agencies, dashboards, and ongoing value delivery. The successful candidate will be an empathetic listener, a proactive problem solver, and skilled at keeping multiple projects organized while traveling

Qualifications

• 3-5 years of direct experience supporting customers to adopt technical software solutions.
• Enterprise software experience and startup exposure preferred, not required.
• Ability to travel ~60% of the time.

Responsibilities

• Own all customer relationships throughout the contract.
• Serve as the primary interface between customers and our engineers.
• Support customers with updates, workflows, and new platform features.
• Conduct onsite visits to build deep relationships with agency stakeholders.
• Collaborate with teams to develop case studies and success stories.

Skills

Empathetic listening

Relationship building

Problem solving

Attention to detail

Organization

Excellent communication

Job description

Core Client Advocate, Northern California

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies , and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally.

We are looking for a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

Full user adoption and long-term relationships are your top priority in this role. You lend an empathetic ear to solve our customer’s challenging problems and unlock new ways that provide value to their work. It’s important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency. You’ll also partner with other teams to develop case studies and success stories for Peregrine’s outsized value. This role is critical to customer retention and growth and the right candidate needs to be an active and empathetic listener, a creative value-panhandler, and a proactive problem solver.

The position is field-based and while does not have an in-office requirement, you are expected to be on site with customers 50-60% of the time - regions include San Francisco, Sonoma, and Solano Counties.

About You

• You place a high value on maintaining positive customer relationships; you care about their needs and how we can give the best solution in an empathetic way
• You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
• You have a passion for uncovering and addressing roadblocks so every user is always satisfied
• You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
• You have incredible attention to detail, are highly organized, and can manage multiple projects at once
• You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members

What We Look For

• 3-5 years of direct experience supporting customers to adopt technical software solutions
• Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required
• Significant experience in the enterprise software space, startup experience also a plus
• Ability to listen to synthesize user feedback and be the first line of support throughout the contract
• Successful track record of zero churn and positive net revenue retention
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
• Ability to travel ~60% of the time

Annual Salary + Benefits + Equity (if applicable) + Bonus (if applicable)

$110,000 - $130,000 USD

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here .

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Peregrine Technologies’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.