Copy of Retail General Manager - Trainee

Pilot Flying J; Jackson (MS); On-site; USD 54,000 - 81,000; Full time

Job summary

An established industry player seeks a Retail General Manager Trainee to lead high-volume retail facilities. This role involves developing business plans, driving sales, and ensuring customer satisfaction. You will build and manage teams, conduct meetings, and perform P&L analysis to achieve financial goals. Join a company that values integrity, accountability, and a people-first culture, and be part of a team dedicated to fueling North America's movement.

Qualifications

• 2-3 years of management experience in retail or service industry.
• Proficiency in managing high-volume retail operations.

Responsibilities

• Oversee high-volume retail facilities and ensure customer satisfaction.
• Drive sales and manage team performance effectively.

Skills

Team Leadership

Customer Service

P&L Management

Staff Development

Sales Management

Job description

Copy of Retail General Manager - Trainee

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division is a top fuel supplier, operating one of the largest tanker fleets and providing essential services to oil operations in key basins. We support a growing portfolio of brands with expertise in supply chain, retail operations, logistics, transportation, technology, digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

Founded in 1958 by Jim A. Haslam II and led by CEO Adam Wright, our core values, people-first culture, and commitment to community remain central to our mission. We are dedicated to serving guests, supporting team members, and fueling North America's movement.

We are an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics under law. Military veterans are encouraged to apply.

Position Overview

We are seeking an experienced Retail General Manager to oversee our high-volume retail facilities. Key responsibilities include developing and executing business plans for travel centers and restaurants to meet standards, sales, profit goals, and customer satisfaction.

Key Responsibilities

• Ensuring customer expectations are met
• Conducting meetings with team members
• Building, coaching, managing, and developing teams through staffing, interviewing, hiring, and training
• Driving sales and managing team performance
• Performing P&L analysis

Qualifications

• Minimum 2-3 years management experience in retail, restaurant, grocery, or service industry with financial responsibility
• Proficiency in managing high-volume retail operations with P&L accountability
• Ability to foster a customer-focused culture

Additional Details

Starting pay ranges from $54,300 to $80,750 annually. The role requires integrity, accountability, excellent team leadership, and flexibility to work nights, days, weekends, and holidays.