Copy of Regional Manager I

Foxtrot-Aviation-Services-2; Cleveland (OH); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life benefits

401K with company match

PTO

Job summary

FoxTrot Aviation Services seeks a Regional Manager I based in the Cleveland area to oversee safety standards, staffing, and client relations across Ohio locations with travel to Dayton, CMH, ILN, CVG, and CAK. This role demands hands-on leadership, proactive training, and strong financial oversight.

The RM I will partner with Safety/Training to ensure team proficiency, perform site visits, manage scheduling, and maintain revenue and labor goals while remaining onsite as required.

Qualifications

• Proven experience in a managerial role focused on safety, operations, and client relations.
• Strong knowledge of safety regulations, training practices, and compliance.
• Excellent leadership, communication, and problem-solving skills.
• Ability to travel consistently and manage multiple locations effectively.

Responsibilities

• Safety and compliance: conduct unannounced site visits, identify shortfalls, hold safety meetings, train staff, and report incidents.
• Operational management: oversee location scheduling, address turnover, manage administrative training, and approve raises with ownership.
• Equipment and supplies: recommend capital improvements, review supply audits, ensure good working order, and schedule ad hoc project needs.
• Client and quality management: engage in customer troubleshooting, manage client relations, and produce weekly reports and audits.
• Training and development: coordinate training needs, address deficiencies, and maintain open communication with customers and management.
• Revenue and financial goals: hit revenue targets, monitor scheduling, and manage contracts, staffing, and planning decisions.
• Administrative duties: audit vehicles, communicate deficiencies, and ensure routine checklists and cash flow targets.

Skills

Managerial experience

Safety regulations

Leadership

Travel readiness

Financial reporting (P&L)

Training & development

Customer relations

Education

Bachelor’s degree in Business Administration, Management, Safety, or related field

Job description

Description

FoxTrot Aviation Services is seeking a consistently hard-working Regional Manager stationed out of the Cleveland Hopkins International Airport (CLE) with travel responsibilities amongst the Ohio Region including Dayton International Airport (DAY), John Glenn Columbus International Airport (CMH), Wilmington Air Park (ILN), Cincinnati/Northern Kentucky International Airport (CVG) and Akron Canton Airport (CAK) and who is committed to reliable quality service, customer relationships, and building a rock steady team.

The Regional Manager I (RM I) is responsible for ensuring that safety standards are consistently upheld across assigned locations, aligning with the FoxTrot standard. This role involves frequent site visits, oversight of safety practices, educational meetings, and proactive training. The RM I will work closely with the Safety/Training Department to ensure all team members are trained and proficient in safety categories. Additional responsibilities include managing scheduling, staffing, administrative tasks, equipment needs, client relations, and maintaining financial targets. The RM I is also accountable for maintaining high standards of quality, ensuring compliance with company policies, and achieving revenue and labor goals.

This position requires flexibility with working hours, including both day and night shifts, and a consistent onsite presence at assigned locations. Travel is required.

Key Responsibilities

1. Safety and Compliance

• Conduct unannounced site visits to ensure adherence Foxtrot Safety Policy and customer safety policies.
• Identify safety shortfalls and chart paths forward to uphold safety standards.
• Hold educational safety meetings and proactively engage in training initiatives.
• Collaborate with the Safety/Training Department to ensure comprehensive training for all team members.
• Assist in policy creation, implementation, and suggest new safety measures.
• Participate in incident and accident reporting, investigations, and resolution.

2. Operational Management

• Oversee location(s) scheduling to meet customer requirements and coordinate travel as needed.
• Proactively identify and address turnover; initiate backfill to maintain staffing minimums.
• Represent location revenue and labor; oversee administrative training and capacity of on site managers and supervisors.
• Monitor disciplinary actions, hazards, and complaints; have authority to approve raises with ownership approval.

3. Equipment and Supplies

• Recommend equipment needs and capital improvements while considering financial goals.
• Review supply locker audits for safety and stock compliance; ensure all equipment is in good working order.
• Schedule supply needs for ad hoc projects and assist with equipment or supply issues as required.

4. Client and Quality Management

• Engage in customer troubleshooting, manage client relations, and create weekly location report cards and quality reports.
• Generate estimates or pricing for new customers and ensure timely and accurate completion of closeouts, debriefs, and audits.
• Monitor timecard outliers, approve/deny manager PTO requests, and ensure compliance with necessary forms.
• Conduct quarterly reviews of OMs, address quality concerns, and hold the team accountable for quality standards.

5. Training and Development

• Coordinate training needs between manager and supervisors and the Director of Training and Safety.
• Identify and address training deficiencies; ensure compliance with training plans.
• Maintain a communicative relationship with customers, co-workers, and management.

6. Revenue and Financial Goals

• Hit defined revenue targets, generate new leads, and ensure established revenue goals are met.
• Monitor SharePoint for job scheduling and crew allocation, update sales sheets in real-time.
• Understand contract specifics and make decisions based on the P&L, including staffing, planning, expansion, and purchases.

7. Administrative Duties

• Audit company-provided vehicles for safety, maintenance, and cleanliness; ensure timely maintenance with a budget up to $1,000.
• Be trained in accident protocol and ensure communication of deficiencies to ownership.
• Dedicate six days a month to travel and ensure 100% checklist compliance, revenue and labor goals, quality audit scores, and cash flow targets.

Performance Indicators (KPIs)

• 100% Checklist Compliance: Ensure all operational checklists are completed accurately and on time.
• Revenue and Labor Goals: Meet or exceed set revenue and labor goals for each location.
• Quality Audit Scores: Achieve high-quality audit scores, maintaining standards of excellence.
• Staffing Minimums: Maintain required staffing levels across all locations.
• Turnover Rates: Achieve low turnover rates among onsite managers and supervisors.
• Revenue Growth: Attain a 15% year-over-year revenue growth across locations.
• Cash Flow: Achieve a 35% cash flow across all locations.

Requirements

Qualifications

• Proven experience in a managerial role with a focus on safety, operations, and client relations
• Strong knowledge of safety regulations, training practices, and compliance.
• Excellent leadership, communication, and problem-solving skills.
• Ability to travel consistently and manage multiple locations effectively.
• Proficiency in understanding financial reports, P&L, and achieving revenue targets.
• Experience in training, development, and maintaining high-quality standards. Education and Experience:
• Bachelor’s degree in Business Administration, Management, Safety, or related field preferred.
• Minimum of 3 years of experience in a managerial role, preferably in a similar industry.
• Relevant certifications in safety and management are a plus.

Working Conditions

• This role requires regular travel to multiple locations, with at least six days per month dedicated to site visits.
• Ability to work flexible hours as needed and be on-call for urgent issues

Compensation

Non-Exempt

Medical/Dental/Vision/Life Benefits available after a 60 day probation

401K with company match available with 1 year seniority

PTO

Job Type: Full-time

Pay: $70,000 yearly salary. Merit-based raises based on location growth and revenue.

The Culture

FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action-oriented individuals.

We are growing at 70%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus.

It is up to you to provide feedback on these systems. Don't accept average, expect excellence from your leadership team.