Copy and Print Associate

Spsnorthamerica; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Benefit Offerings including Medical, Dental, Vision

Job summary

Spsnorthamerica is seeking a Copy and Print Associate in New York, NY. This role involves processing high volume copying, printing, and reprographic orders while ensuring top-notch customer service. Responsibilities include operating and maintaining equipment, assisting clients, and monitoring office supply levels.

The ideal candidate should possess strong communication skills, a high school diploma, and prior experience in a similar role. Join us to enhance your career in a friendly work environment with ample growth opportunities.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of prior work experience preferred.
• 1+ year work experience in copy and print or reprographics services preferred.

Responsibilities

• Provides 5-star customer service to all employees.
• Operates advanced copy machines and performs maintenance.
• Processes print requests and prepares orders for shipping.

Skills

Strong verbal and written communication skills

Excellent customer service skills

PC skills and MS Office Suite experience

Good organizational skills

Education

High School Diploma (or equivalent)

2+ years prior work experience preferred

1+ year work experience in copy and print/reprographics services preferred

Tools

Advanced printing/copying software

MFD equipment

Job description

Reports To

Copy and Print Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview

Copy and Print Associate processes high volume copying, printing, finishing, and reprographics orders on site. This position fulfills jobs for document duplication, printing, finishing, binding, lamination, and other processing. It also troubleshoots equipment and ensures supplies are at satisfactory levels. The role continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Duties and Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Performs functions on copy machines, including advanced printing/copying software.
• Performs maintenance including changing ink cartridges, loading paper, replacing toner waste and/or staple cartridges, and clearing jams.
• Operates binding equipment and performs finishing requests (cutting, binding, padding, etc.).
• Processes printing requests (both hard copy and electronic), locating printing orders, and preparing orders for shipping.
• Uses proficiency in a variety of reproduction‑related equipment such as paper, punches, staplers, inserters, folders, paper cutters, spiral binding, velo‑binding, stitcher, collaters, counters, GBC machine, and drill press.
• Utilizes high‑tech equipment to produce high volume color finishes on published documents, including but not limited to image smoothing, color banding, and JPG image adjustment.
• Performs daily key ops of convenience multi‑function devices (ensuring functionality, replenishing toner/paper).
• Submits work orders for certain requests.
• Will perform light maintenance and cleaning duties as assigned.
• Monitors level of office supplies on the floor, replenishes, and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains backup and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to clients.
• Provides reception or concierge (front of office) coverage as needed.

Competencies

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills and MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• 1+ year work experience in copy and print/reprographics services preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time‑management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands

• Approximately 50% of the time this position requires the below physical demands:
• Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel

None or Negligible

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, and Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge, and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Legal Information

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.