Coordinator-Work Order Support

TDS; United States; Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One浮It?

Job summary

TDS Telecom is seeking a Coordinator-Work Order Support to manage delayed orders, coordinate with internal and external partners, and ensure timely updates for customer installations.

You will drive progress on aging and unable-to-serve orders, update due dates, and escalate issues for rapid resolutions. Strong organizational skills and telecom provisioning knowledge are valued.

Qualifications

• When applying, have an associates degree or 2+ years of professional work experience.
• Experience supporting internal and external customers is required.
• Familiarity with telecommunications provisioning and OSP processes is preferred.

Responsibilities

• Review daily order queues to identify stalled or at-risk orders.
• Take corrective actions to progress orders, including updating due dates and resolving holds.
• Investigate root causes of order delays (e.g., missing drops, facility constraints).
• Maintain accurate order status, notes, and tracking within internal systems.
• Escalate chronic or high-impact aging orders to appropriate teams for resolution.
• Coordinate with internal partners to determine feasibility and timelines for service.
• Initiate and track work orders needed to enable service.
• Communicate serviceability updates to internal stakeholders.
• Identify trends in OSP availability and escalate for long-term resolution.
• Track aging metrics, backlog, and order counts; maintain dashboards for leadership.

Skills

Administrative support

Customer experience

High-volume work handling

Education

Associates degree or higher OR 2+ years professional work experience

Tools

Internal order management systems

Data tracking tools

Job description

Overview

As the Coordinator-Work Order Support, you will be responsible for managing orders that are delayed, including those due to facility constraints, missing drops, or lack of Outside Plant (OSP) availabilityYou will focus on enabling service delivery by coordinating across internal and external partners to enable service delivery. You will ensure timely progression of orders, accurate system updates, and proactive communication to support customer installations.

Pay for this position is between $25.13 and $28/hr based on experience.

Responsibilities

Aging Held Order Management orders

• Review daily order queues to identify stalled or at-risk orders.
• Take corrective actions to progress orders, including updating due dates, resolving holds, and assigning appropriate next steps.
• Investigate root causes of order delays (e.g., missing drops, facility constraints, invalid design).
• Maintain accurate order status, notes, and tracking within internal systems.
• Escalate chronic or high-impact aging orders to appropriate teams for resolution.

Unable to Serve orders

• Coordinate with internal partners to determine feasibility, timelines, and required build activities.
• Initiate and track work orders or requests needed to enable service.
• Communicate serviceability updates and expectations to internal stakeholders.
• Ensure proper coding, documentation, and status updates for all Unable to Serve orders.
• Identify trends and recurring gaps in OSP availability and escalation for long-term resolution.

Cross-Functional Coordination & Communication

• Work closely with internal partners to resolve order issues.
• Act as a central point of contact for complex or escalated orders.
• Provide clear and timely updates on order status, risks, and resolutions.
• Partner with vendors and contractors when construction or drop work is required.
• Support continuous improvement initiatives to reduce order aging and serviceability issues.

Reporting & Data Management

• Track and report on aging metrics, backlog volumes, and order counts.
• Maintain documentation and dashboards for leadership visibility.
• Identify trends, process gaps, and improvement opportunities.
• Ensure data accuracy across systems and report.

Qualifications

Required Job Qualifications

• Associates degree (or higher) -OR- 2+ years professional work experience.
• 6+ months' administrative support with internal and external customer experience -OR- current military service or prior military service with honorable discharge.

Other Qualifications

• Understanding of telecommunications provisioning, Outside Plant (OSP), and service delivery processes.
• Experience with internal order management systems and data tracking tools preferred.
• Strong organizational skills with ability to manage high-volume, time-sensitive work.
• Ability to analyze order issues and determine appropriate resolution paths.
• Effective communication skills across multiple departments and stakeholders.
• Problem-solving and troubleshooting capabilities.
• Ability to adapt to changing priorities and business needs.

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.