Coordinator - START

YAI; San Mateo (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

YAI is seeking a dedicated professional in San Mateo, California to handle an active caseload and provide systemic consultation based on assessments. The role requires a master’s in Mental Health, two years of experience with the I/DD population, and the ability to deliver on-call coverage, ensuring comprehensive service evaluations and crisis intervention plans.

The ideal candidate will demonstrate exceptional interpersonal skills, an organized approach, and a commitment to supporting individuals with complex behavioral needs.

Qualifications

• Master’s degree in a relevant human service field is required.
• Minimum of two years' experience with I/DD or behavioral health population.
• Successful completion of START Coordinator certification is mandatory.
• Must be able to travel across assigned regions for assessments.

Responsibilities

• Maintain an active caseload and conduct consultations.
• Provide on-call support as required.
• Develop crisis prevention and intervention plans.
• Conduct outreach and follow-ups with community partners.

Skills

Communication skills

Independent and organized

Problem-solving skills

Ability to travel regularly

Experience with the I/DD population

Ability to provide on-call coverage

Education

Master’s degree in Mental Health or related field

Bachelor’s degree in human services discipline

Job description

Key/Essential Functions & Responsibilities

• Maintains an active caseload of up to 20-25 individuals referred for START Services and provides systemic consultation based on assessment and outreach findings, using ecomaps and providing consultation to systems/teams as needed using best practices, escalating concerns accordingly to supervisor and/or Clinical or Medical Director.
• Conducts regular outreach visits to each individual’s home, day and/or vocational settings as applicable to complete evaluations and assessments on an as needed or regular basis through in‑person and/or telehealth visits, as required based on level of support needed, activity level and/or project scope (e.g. tier).
• Assists with referrals for consultation and treatment as needed, including screening for enrollment in START, completion of intake assessments across assigned region(s) consistent with applicable timelines and/or referrals to clinical team, Medical or Clinical Director or Resource Center, as appropriate.
• Ensures the coordination of support meetings and crisis plan development for individuals served through START, using the START Action Plan for planning and strategizing; provides information and results to and coordinates responses with Medical and/or Clinical Director, as needed, appropriately escalating concerns to START clinical team.
• Develops Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake/assessments, intervention and outcome plans for START Therapeutic Coaching Program, Resource Center admissions/discharges and any other applicable documentation of services provided.
• Participates in recurring consultation, staff and other meetings with START leadership, clinical team and START Therapeutic Coaching program.
• Provides on‑call support on a regularly scheduled, rotational basis as part of START team.
• Completes and maintains all applicable documentation, paperwork and/or records on a timely basis including resolution of concerns and reporting of incidents.
• Accurately enters all required data into START Information Reporting System and other appropriate systems, as required by state, on a timely and contemporaneous basis.
• Conducts regular outreach with community partners to maintain linkages and relationships.
• Develops materials and presents at Clinical Education Team Meetings as assigned by the director or designee.
• Participates in the Center for START Services National Network, which brings together projects from across North America through an online resource center, conference calls, select study groups and a meeting at an annual conference and/or other START events, as recommended.
• Completes and maintains all necessary trainings based on assigned program/region to ensure compliance with YAI policies, NCSS and applicable state regulatory agency (e.g. OPWDD, DDS) requirements, including obtaining and maintaining START Coordinator certification.
• Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
• Performs all other duties as assigned.

Salary: $75k to $80k

Minimum Qualification Requirements

• Master’s degree in Mental Health, Psychology, Counseling, Social Work or other Human Service field.
• At least two (2) years of experience working with the I/DD population and/or behavioral health needs; or
• Satisfactory combination of education, experience and/or training as authorized by START/NCSS and/or appropriate State regulatory agency (e.g. OPWDD, etc.); however, all START Coordinators must have at least a bachelor’s degree in human services discipline.
• Successful completion of START Coordinator Certification training within 12 months of appointment, including demonstration of competencies in all associated areas.
• Ability to provide on‑call coverage for crisis services on a regularly recurring basis, as designated by START leadership in assigned region beyond regular work hours including weekdays, weekends, evenings and/or overnight on a 24/7 basis, as required.
• Ability to travel regularly across assigned region(s) to conduct in‑person assessments, evaluations and visits as required by caseload and to occasionally travel across other regions within state of operations and/or to other states as needed for NCSS meetings or events.
• Ability to meet essential physical demands of position including having the physical capacity to implement supports which includes using hands to handle, finger or feel objects, tools or controls; walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; ability to lift, carry and transport items needed for therapeutic interventions performed in a variety of environmental settings, weighing up to 25 pounds to/from sessions, as needed and ability to implement crisis intervention plan if/as needed, which may include running.
• Ability to work with complex systems and an interest in the population is essential.
• Exceptional interpersonal and problem‑solving skills.
• Independent and organized with strong communication and writing skills.
• Highly flexible personality type and willingness to take initiative.

Additional Requirements for California

• Valid Driver’s License

Preferred Qualification Requirements

• Experience working with individuals with I/DD with co‑occurring diagnoses and complex behavioral needs.
• Experience working with people and their families and/or social service providers.
• Verbal and/or written fluency in Spanish highly preferred; fluency in other language(s) may be preferred based on assigned region(s) and caseload.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.