Coordinator - START

yai; San Jose (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

YAI is seeking a START Coordinator to manage a caseload of individuals and provide systemic consultation using best practices. The role requires home and community outreach, intake coordination, and collaboration with clinical teams to support program goals.

Responsibilities include developing service evaluations, coordinating crisis plans, and ensuring timely documentation and regulatory compliance across regions. Travel and on-call coverage are required as part of START operations.

Qualifications

• Master's degree in Mental Health or related field and at least 2 years with I/DD or behavioral health.
• START Coordinator Certification training within 12 months of appointment.
• Ability to travel regularly across the region and provide on-call crisis coverage.

Responsibilities

• Maintains an active caseload of 20–25 individuals referred for START Services and provides systemic consultation using best practices.
• Conducts regular outreach visits to home, day, or vocational settings via in-person or telehealth visits as needed.
• Assists with referrals for enrollment in START and completes intake assessments across regions.
• Coordinates support meetings and crisis plan development using the START Action Plan and escalates concerns when needed.
• Develops Comprehensive Service Evaluations and intervention/outcome plans for START programs.
• Participates in recurring consultations and meetings with START leadership and clinical teams.
• Provides on-call support on a rotating basis as part of the START team.
• Completes documentation and timely data entry into START Information Reporting System.
• Maintains outreach with community partners to preserve linkages and relationships.
• Participates in trainings to ensure compliance with YAI policies and regulatory requirements.

Skills

Caseload management

Systemic consultation

Outreach & engagement

Documentation

Education

Master's degree in Mental Health, Psychology, Counseling, Social Work or related field

Bachelor's degree in human services discipline

Job description

Key/Essential Functions & Responsibilities

• Maintains an active caseload of up to 20 - 25 individuals referred for START Services and provides systemic consultation based on assessment and outreach findings, using ecomaps and providing consultation to systems/teams as needed using best practices, escalating concerns accordingly to supervisor and/or Clinical or Medical Director.
• Conducts regular outreach visits to each individual's home, day and/or vocational settings as applicable to complete evaluations and assessments on an as needed or regular basis though in-person and/or telehealth visits, as required based on level of support needed, activity level and/or project scope (e.g. tier).
• Assists with referrals for consultation and treatment as needed, including screening for enrollment in START, completion of intake assessments across assigned region(s) consistent with applicable timelines and/or referrals to clinical team, Medical or Clinical Director or Resource Center, as appropriate.
• Ensures the coordination of support meetings and crisis plan development for individuals served through START, using the START Action Plan for planning and strategizing; provides information and results to and coordinates responses with Medical and/or Clinical Director, as needed, appropriately escalating concerns to START clinical team.
• Develops Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake/assessments, intervention and outcome plans for START Therapeutic Coaching Program, Resource Center admissions/discharges and any other applicable documentation of services provided.
• Participates in recurring consultation, staff and other meetings with START leadership, clinical team and START Therapeutic Coaching program.
• Provides on-call support on a regularly scheduled, rotational basis as part of START team.
• Completes and maintains all applicable documentation, paperwork and/or records on a timely basis including resolution of concerns and reporting of incidents.
• Accurately enters all required data into START Information Reporting System and other appropriate systems, as required by state, on a timely and contemporaneous basis.
• Conducts regular outreach with community partners to maintain linkages and relationships.
• Develops materials and presents at Clinical Education Team Meetings as assigned by the director or designee.
• Participates in the Center for START Services National Network, which brings together projects from across North America through an online resource center, conference calls, select study groups and a meeting at an annual conference and/or other START events, as recommended.
• Completes and maintains all necessary trainings based on assigned program/region to ensure compliance with YAI policies, NCSS and applicable state regulatory agency (e.g. OPWDD, DDS) requirements, including obtaining and maintaining START Coordinator certification.
• Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
• Performs all other duties as assigned.

Salary Range: $75,000 to $80,000

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g., lifting, assisting lifting, standing, etc.)

• Master's degree in Mental Health, Psychology, Counseling, Social Work or other Human Service field; and
• At least two (2) years of experience working with the I/DD population and/or behavioral health needs; or
• Satisfactory combination of education, experience and/or training as authorized by START /NCSS and/or appropriate State regulatory agency (e.g. OPWDD, etc.); however, all START Coordinators must have at least a bachelor's degree in human services discipline.

Successful completion of START Coordinator Certification training within 12 months of appointment, including demonstration of competencies in all associated areas.

Ability to provide on-call coverage for crisis services on a regularly recurring basis, as designated by START leadership in assigned region beyond regular work hours including weekdays, weekends, evenings and/or overnight on a 24/7 basis, as required.

Ability to travel regularly across assigned region(s) to conduct in-person assessments, evaluations and visits as required by caseload and to occasionally travel across other regions within state of operations and/or to other states as needed for NCSS meetings or events.

Ability to meet essential physical demands of position including having the physical capacity to implement supports which includes using hands to handle, finger or feel objects, tools or controls; walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; ability to lift, carry and transport items needed for therapeut