Coordinator-Outpatient Service

Loma Linda University Health; Loma Linda (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A healthcare organization in California is seeking a Coordinator-Outpatient Service to provide exceptional customer service and coordinate patient care for cardiac specialty services. The ideal candidate will have experience in a medical setting and strong organizational and communication skills. Join us in delivering compassionate and effective healthcare services to our community.

Qualifications

• Experience in a medical or physician practice setting as administrative support.
• Able to communicate effectively in person, writing, and on the telephone.
• Able to operate basic office equipment and software programs.

Responsibilities

• Provide customer service to patients for cardiac specialty services.
• Coordinate patient care and schedules while advocating for patients.
• Facilitate optimal patient care and good communication with physicians.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Attention to detail

Education

Associate's Degree

Job description

Job Summary

The Coordinator-Outpatient Service provides customer service to patients referred for assigned cardiac specialty services. Coordinate patient care services while serving as patient advocate. Facilitates the delivery of optimal patient care. Obtains medical records, schedules patient appointments, and provides phone coverage. Assures good relationships and timely communications with referring physicians. Assists with the implementation of new programs and functions as a program resource. Performs other duties as assigned.

Education and Experience

Associate's Degree preferred. Minimum six months of experience in a medical or physician practice setting as an administrative support staff or coordinator position. LLU system knowledge and experience preferred.

Knowledge and Skills

Able to keyboard 40 wpm. Able to read; write legibly; speak in English with professional quality; Use computer, printers, fax machines and software programs necessary for the position. Operate/troubleshoot basic office equipment required for the position; Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction; be assertive and consistent in following policies. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; logically interpret data, ability to abstract pertinent billing information required from patients, reports and computer systems; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications

Medical Assistant Certification preferred.

Mission and Values

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.