Coordinator of Patient Administration - Richmond, VA

Advancedcirculatory; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

ZOLL Cardiac Management Solutions in the United States is seeking a field-based professional to drive revenue while ensuring continued provision of ZOLL medical devices to clinicians and patients.

The role emphasizes independent planning, collaboration with healthcare providers and payers, and timely documentation to support care transitions and reimbursement. A valid driver's license and healthcare/medical device experience are preferred.

Qualifications

• High School Diploma/GED required.
• Bachelor's Degree in sales or equivalent experience.
• Healthcare/Medical Device experience preferred.
• Valid driver's license required.

Responsibilities

• Visit customers in the field to ensure continued provision of ZOLL devices.
• Determine best care path by coordinating with office staff and providers.
• Proactively use Plan of Care to inform next level of care.
• Collaborate with National Accounts and payers to drive efficiency.
• Educate hospital staff on device order requirements and workflows.
• Maintain documentation and ensure HIPAA compliance.

Skills

Autonomy

Urgency & flexibility

Education

High School Diploma / GED

Bachelor's degree (sales or related)

Job description

CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest , the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.

TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life‑saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff.

Essential Functions

Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL's medical devices for clinically appropriate cases. Determine independently and work collaboratively with office staff/healthcare provider to bring patient's case to the staff's attention as appropriate, including following: Prioritize competing objectives (patient's plan of care, any potential transition of care, reorder documentation and possible end of use) based on independent clinical acumen and knowledge of ZOLL's medical devices to determine the best path forward for patient's care and advise providers or their staff accordingly. Utilize individualized analysis and the Plan of Care, proactively, to make provider's or their staff aware of patient's next level of care and how ZOLL's medical devices may play a role. Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL's medical devices with minimal disruption. Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer's environment. Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services. Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams. Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements in order to increase realization of reimbursement payments to the company. Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies. Responsible for improved claims billing yield within a defined geography consisting of assigned accounts, including eligibility for potential bonus incentive opportunities based on same. Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams). Achieve and maintains acceptable performance metrics. Comply with Standard Operating Procedures, and maintain working knowledge of applicable healthcare related regulations, particularly HIPAA. Participate in any and all reasonable work activities as assigned and deemed appropriate by management. Additional duties as assigned by management.

Required/Preferred Education and Experience

• High School Diploma /GED required
• Bachelor's Degree From a four-year college or university or equivalent combination of education and experience in sales.
• Healthcare/Medical Device (Clinical or Billing) experience preferred
• Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction.
• Must have a valid driver's license

Knowledge, Skills and Abilities

• Ability to proactively plan and work autonomously in close collaboration and communication with others.
• A high sense of urgency and flexibility to one's schedule.

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