Coordinator, Individualized Care

Cardinal Health; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Cardinal Health Sonexus™ Access and Patient Support is seeking an experienced inbound-call center professional to assist patients, physicians, and manufacturers with timely inquiries and referrals. You will document interactions in proprietary software and perform outbound follow-ups to ensure smooth onboarding and adherence to program guidelines.

The role emphasizes strong communication, independence in a fast-paced environment, and compliance with privacy standards.

Qualifications

• High School Diploma, GED or equivalent work experience preferred.
• Certified Pharmacy Technician, preferred.
• 1+ years’ experience in fast paced call center environment preferred.
• Basic computer knowledge, Microsoft systems, telephony.
• Strong communication/customer service skills.
• Ability to sit for long periods of time in a cubicle setting.

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
• Interact with the patient referral sources to process new applicants
• Follow up with other internal team members regarding next steps
• Communicate with external constituents including physician offices and pharmacies
• Identify, document and submit Adverse Events during customer contact or via received documentation
• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution

Education

High School Diploma or GED

Certified Pharmacy Technician (CPhT)

Job description

• Certified Pharmacy Technician, preferred

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
• Interact with the patient referral sources to process new applicants
• Follow up with other internal team members regarding next steps
• Communicate with external constituents including physician offices and pharmacies
• Identify, document and submit Adverse Events during customer contact or via received documentation

Qualifications

• High School Diploma, GED or equivalent work experience preferred
• Certified Pharmacy Technician, preferred
• 1+ years’ experience in fast paced call center environment preferred
• Basic computer knowledge, Microsoft systems, telephony
• Strong communication/customer service skills
• Ability to be an independent worker and self-directed
• Ability to sit for long periods of time in a cubicle setting
• Demonstrate superior customer support talents
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution