Coordinator III & Care Management Associate

ICONMA; Remote; USD 80,000 - 100,000; Full time

Job summary

A Retail Pharmacy Company is seeking a Coordinator III - Care Management Associate for their Remote location in Arizona. The role involves supporting clinical nurses, interacting with external providers, and ensuring excellent customer service. Candidates should possess strong customer service skills, computer navigation abilities, and familiarity with medical terminology. High school diploma or GED is required, along with 1 - 2 years of experience in a medical or office assistant role. Health benefits and growth opportunities are offered.

Benefits

Health Benefits

Referral Program

Excellent growth and advancement opportunities

Qualifications

• 1 - 2 years’ experience as a medical assistant or office assistant.
• Strong problem-solving and analytical skills.
• Familiar with basic medical terminology and concepts of care management.

Responsibilities

• Supports clinical nurses in the office or field.
• Interacts with external providers and delivers excellent customer service.
• Processes intake of services via electronic fax system.

Skills

Customer Service Skills

Computer Navigation Skills

Effective Communication Skills

Organizational Skills

Keyboarding (45 wpm)

Education

High school diploma or GED

Job description

Our Client, a Retail Pharmacy company, is looking for a Coordinator III - Care Management Associate for their Remote/ AZ location.

Responsibilities

• Supports clinical nurses whether in the office or out in the field.
• Interact with external providers and deliver excellent customer service.
• Promotes and supports quality administration of healthcare services.
• Process intake of services via electronic fax system
• Research member eligibility information before creating any authorizations
• Creates authorizations in our database and faxes back authorization numbers to the providers
• Coordinates all types of admissions for appropriate discharge dates with the hospitals
• Requests medical records for all admissions for clinical nurses if needed

Requirements

• Protects the confidentiality of member information and adheres to company policies
• Must possess strong customer service skills to coordinate services
• Computer literacy is a must to be able to navigate through internal and external systems
• Familiar with basic medical terminology and concepts of care management
• Effective communication, telephonic and organizational skills
• Proficient in keyboarding, typing 45 wpm with min score of 6500 alphanumeric skill set
• Customer Service & Provider Coordination
• Ability to interact professionally with external providers, support clinical nurses, coordinate admissions, request medical records, and maintain confidentiality.
• Computer Navigation & Systems Accuracy
• Proficiency in navigating multiple computer systems, processing electronic faxes, researching eligibility, creating authorizations, and ensuring accurate data entry.
• Medical Terminology & Healthcare Workflow Knowledge
• Basic understanding of medical terminology, admissions processes, authorization workflows, service intake, and coordination of care.
• 1 - 2 years’ experience as a medical assistant, office assistant
• Strong customer service skills
• Strong problem-solving and analytical skills
• Possess strong computer navigation skills
• Comfortable with regular feedback and development
• Works well in a team environment
• Must have basic medical terminology experience
• High school diploma or GED required

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.