Coordinator, Groups Programs

CARNIVAL CRUISE LINES; Miami, Northern (FL, KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Employee cruise discounts

Job summary

Carnival Cruise Line in Miami is seeking a Groups Programs Coordinator to support Charters, Incentives, Large Groups, and Travel Advisor Conference programs from proposal through post-charter closeout. You will create and maintain bookings, coordinate pricing, and liaise with Revenue Management to ensure accurate setup and documentation.

The role requires 2+ years in program coordination or hospitality, strong organizational skills, and proficiency with Microsoft Office and business systems.

Qualifications

• High School GED with 2+ years in a similar role or responsibilities.
• Experience in program coordination, sales administration, hospitality, events.
• Proficiency with business systems and Microsoft Office; strong record-keeping.
• Ability to manage bookings, payments, reporting, invoicing, and documentation.

Responsibilities

• Create and manage group program bookings after the proposal cycle; maintain records through servicing.
• Coordinate onboard credits and manage Bon Voyage and Fun Shop orders; validate details.
• Support servicing across the CMI portfolio; maintain trackers and status reports; monitor deadlines.
• Coordinate group setup with Revenue Management for large groups and Travel Advisor conferences.
• Assist with post-charter reconciliation and partner invoicing; retain documentation.
• Maintain audit-ready program files and suggest process improvements.

Skills

Time management

Organizational skills

Collaboration

Professionalism

Problem-solving

Attention to detail

Education

High School GED

Tools

Microsoft Office

Job description

The Groups Programs Coordinator supports the administration and delivery of Charters, Incentives, Large Groups, and Travel Advisor Conference programs after the proposal cycle is complete. The role will create and maintain program bookings, coordinate pricing, liase with Revenue Management for group setup, process onboard credits and pre-cruise amenity orders, support servicing, reporting, payment management, assistance with charter loads ins and embarkation as needed, and post-charter reconciliation across the CMI portfolio. This position works closely with CMI Leadership, Sales Directors, Revenue Management, Finance, Reservations, Shipboard Teams, and other internal stakeholders to ensure program data, financial activity, documentation, and guest-facing arrangements are accurate, timely, and aligned with approved program requirements.

Essential Functions:

• Create and manage group program bookings after the proposal cycle is complete. Establish and maintain accurate booking records throughout the berthing process, program identifiers, inventory details, key dates, and supporting documentation; process approved updates and ensure information remains current throughout the servicing lifecycle.
• Coordinate and apply onboard credits and manage Bon Voyage and Fun Shop orders for charter and large group programs. Validate approved amounts, guest or booking details, funding sources, deadlines, and supporting documentation; partner with the appropriate internal teams to resolve discrepancies and confirm accurate completion.
• Support ongoing servicing across the CMI portfolio, including maintaining trackers, preparing group summaries and status reports, monitoring deadlines, coordinating payment activity, researching variances, and following up with internal stakeholders and external partners as directed.
• Coordinate and group setup with Revenue Management for large groups and Travel Advisor conferences. Compile requirements, submit setup requests, track approvals and changes, validate that approved pricing and terms are reflected accurately, and elevate exceptions or unresolved issues to CMI leadership.
• Assist with post-charter reconciliation by gathering final program and financial data, supporting attrition calculations, coordinating partner invoicing, reconciling supporting records, tracking open items, and retaining documentation in accordance with established requirements.
• Maintain organized and audit-ready program files, follow established controls and procedures, identify data or process gaps, and recommend practical improvements that increase accuracy, consistency, and efficiency.

Knowledge, Skills & Abilities:

• Scope: Supports a portfolio of Charter, Large Group, and Travel Advisor Conference programs from post-proposal booking setup through servicing and post-charter closeout. The role manages detailed booking, pricing, payment, onboard credit, amenity order, reporting, invoicing, and document-retention activities across multiple concurrent programs. Works cross-functionally with CMI leadership, Sales, Revenue Management, Finance, Reservations, shipboard teams, and other operational partners. No direct reports.
• Problem-solving: Researches and resolves routine booking, pricing, payment, onboard credit, order, and reconciliation discrepancies by reviewing source documentation and coordinating with the appropriate partners. Applies established procedures and sound judgment, maintains accurate records, and escalates exceptions, control concerns, or matters outside approved authority.
• Impact: Accurate and timely execution supports the financial integrity, operational readiness, and service quality of CMI programs. Errors or delays may affect guest arrangements, partner billing, payment status, reporting accuracy, and program closeout; therefore, close attention to detail and proactive follow-up are essential.
• Leadership: No direct reports. Demonstrates ownership of assigned activities, coordinates across multiple stakeholders, communicates status and risks clearly, and contributes to consistent team processes and service standards.

For all roles:

• Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
• Skills: Strong time management and organizational skills
• Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Essential/Minimum qualifications:

• High School GED and 2+ years demonstrated experience in similar role or responsibilities

Essential experience required:

• Candidate should have experience in program coordination, sales administration, hospitality, events, or a related business environment. Experience managing bookings, payments, reporting, invoicing, and program documentation, while coordinating with cross-functional teams to deliver projects in a timely manner. Proficiency with business systems, Microsoft Office applications, and maintaining detailed records in a fast paced, deadline driven environment is required.

Travel

No or very little travel likely

Work Conditions

Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands

Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan.Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off:
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits:
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site Fitness center at our Miami campus

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About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

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