Coordinator, Food Recovery Program

Spoonfuls Inc; Taunton (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Spoonfuls Inc in Taunton, MA is seeking a Food Recovery Coordinator to manage a defined route of vendors and beneficiaries, perform site visits and audits, and ensure timely pickup and delivery of donated foods.

The role requires a valid driver’s license, ability to drive a 10-16 foot box truck and refrigerated van, data entry in Salesforce, strong customer service, and flexibility to adapt to weather and schedule changes.

Qualifications

• Must have held a valid driver’s license for at least 3 consecutive years and have a minimum of 3 years of licensed driving experience.
• ServSafe or other food safety experience preferred, but not required; ability to obtain within 7 days of hire.
• Willingness and ability to learn app-based CRM, data, inventory, and routing/mapping technology.

Responsibilities

• Manage a defined route of vendor and beneficiary partners in a specific region.
• Drive and operate a medium-duty box truck and refrigerated van following safety protocols.
• Conduct site visits and quality audits to improve partner performance and food safety.

Skills

Driver's license

Customer service

English fluency

Safe lifting

Education

High school diploma

Tools

Salesforce

GPS/Routing apps

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Coordinator, Food Recovery Program

Program Full Time Taunton, MA, Taunton, MA, US

Salary Range: $25.00 To $25.00 Hourly

Spoonfuls keeps good food from going to waste. Through food recovery and distribution, education, and advocacy, we work to address the health, environmental, and economic impact that wasted food has on people and the planet. To learn more about our work, visit spoonfuls.org.

The Food Recovery Coordinator is responsible for managing a defined route of vendor partners and beneficiary partners in a particular region. This position will serve our southeastern MA region. This includes, but is not limited to, managing relationships with vendors and beneficiary partners; conducting site visits and quality audits of vendors and beneficiaries to improve performance; safely driving a Spoonfuls’ box truck and refrigerated van; following vehicle safety and compliance protocols; entering, maintaining and improving data and inventory related to Spoonfuls’ work; and collecting, inspecting, lifting, weighing, loading and safely delivering perishable and nonperishable products from vendors to Spoonfuls’ beneficiaries on the same day the food is acquired.

The Food Recovery Coordinator is the face of our organization, and as such must be passionate about and committed to our mission.

Duties and Responsibilities :

Food Recovery

Arrive at work on time each day in uniform, which includes Spoonfuls’ branded gear and appropriate non-slip shoes

Drives a medium-duty 10-to-16-foot NPR box truck (non-CDL) and refrigerated sprinter van, following all Spoonfuls’ safety protocol, including all US Department of Transportation (DOT) and Massachusetts Department of Transportation regulations, and Spoonfuls’ regulations related to company vehicles and general safety

Serves as the lead of food recovery and the face of the organization on a defined route; serves as primary driver of a 10-16-foot box truck driving a defined route each day

Takes lead on the culling, lifting, weighing, loading, organizing, tracking, and overall collection of prepared, perishable, or other recovered foods from retail grocery stores, farms, institutions, producers/manufacturers, wholesale distributors, and more

Adapts to a food recovery model that includes a regular daily/weekly route as well as last-minute changes, including added stops or adjusted timing; certain partners have irregular, occasional, or one-time pickup/delivery needs that the FRC may be asked to accommodate

Communicates any partner requests to adjust their delivery schedule (e.g., changing delivery days, times, or frequency) to the office team; FRCs have significant autonomy on the road, but schedule changes are coordinated and approved by the office team

Ensures food safety guidelines are being followed by all Spoonfuls’ staff and partners

Inspects the product to be donated following food safety guidelines and refuses donations if the product doesn’t meet stated criteria (called “culling”)

Delivers food to beneficiary partners the same day the food is acquired

Data and Reporting

Actively participates in regular reviews of the route with members of the office team to ensure that routes are running efficiently and excellently

Accurately records all collections and distributions in the inventory system the same day as each pickup and delivery

Maintains records of beneficiary partners, vendors, and all information pertinent to food recovery operations in Salesforce

Meets monthly with supervisor to provide updates and review any issues

Participates in regular team meetings and education sessions, in person and virtual, both with the Program team and the entire organization

Relationship Management

Develops, builds, and maintains positive relationships with vendors and beneficiaries, and informs supervisors of any problems or issues or complaints in a timely manner

Maintains positive relationships with all Spoonfuls staff

Supports the process to onboard new food donors (vendors) and food recipients (beneficiaries) and to improve partner performance

Maintains contact with key staff at vendor and beneficiary locations to ensure smooth pick-up and delivery of donations or to communicate any delays or issues that may arise

Communicates clearly and effectively in all oral and written communication

Responds to any and all outreach from the Program office team and Spoonfuls’ office staff in a timely and respectful manner

Demonstrates a working knowledge of customer service

Participates in asks from other Spoonfuls’ departments that may include taking and submitting photos while on the road, sourcing partner quotes, participating in a photo or video shoot, supporting the ride‑along process, and more

Vehicle Safety, Maintenance, and Compliance

Follows all DOT and company regulations as they relate to company vehicles and general safety including DVIR reports before and after each shift

Maintains a clean and orderly vehicle cab and cargo area

Uses company vehicles only for the transport of recovered food or for purposes determined by the office team

Practices safe and lawful driving at all times. Follows all legal parking procedures as outlined by the organization.

Participates in regular maintenance, cleaning, and upkeep of the company vehicles, reporting issues to and following directions from the office team

Experience, Skills and Qualifications

Formal education or special training:

Acceptable motor vehicle report (MVR) with no serious motor vehicle issues in the past 3 years (accidents or otherwise; to be determined by the HR department and Senior Manager); and then annually after hire

Must consent to be enrolled in a Driver’s License Monitoring System

Must have held a valid driver’s license for at least 3 consecutive years and have a minimum of 3 years of licensed driving experience; 1 or more years of commercial truck driving experience preferred

ServSafe or other food safety experience preferred, but not required; if not in possession of a ServSafe Food Handler certification, employees must be able to obtain one within 7 days of hire and keep it maintained and updated. Cost covered by Spoonfuls.

Previous customer service, food insecurity, and/or grocery experience preferred

Knowledge and special skills:

Food Handling experience strongly preferred

Effective customer service skills; interest in and passion for our mission

Willingness and ability to learn app-based customer relationship management (CRM), data, inventory, and routing/mapping technology

Ability and desire to relate to and work with various age, economic, racial and ethnic groups of individuals

Ability to both speak and write in English

Extreme flexibility and ability to adapt to varied work requirements

Ability to adapt to and ensure food recovery in different types of New England weather conditions

Recognized as a high-performing employee who reliably meets or exceeds the expectations of their core FRC role

Patient and personable, with a demonstrated ability to adapt to change and varied situations

Ability to work cooperatively with all Spoonfuls staff and partners

Inclusion, tact, and diplomacy in dealing with diversity

Hours

Full-Time: Must be available 7:00 a.m. – 3:00 p.m. or 7:30 a.m. - 3:30 p.m. depending on the route, Monday through Friday, though schedule end-times vary day to day; evening shifts and overtime shifts are possible periodically. Coordinators may be required to drive to another work location as needed to cover responsibilities; advance notice will be given.

Spoonfuls provides health, vision, and dental insurance through our PEO partner, as well as generous PTO and holiday closures.

Physical Demands

Ability to drive for long periods of time

Ability to stand, walk, sit, use hands and arms, reach, climb up/down stairs, stoop down, kneel, climb in and out of a dock-high vehicle repeatedly over a 5-day workweek

Ability to perform moderate to heavy physical labor (lift or maneuver up to 50 lbs repeatedly of boxes of food); lift an average of 14,000 pounds of food per week, 5 days a week - safe lifting ergonomics will be assessed during interview process

Ability to speak and hear clearly

Ability to work in refrigerated areas (coolers and freezers) for periods of time

Ability to navigate a city or metro area and use a GPS

Willingness to learn and ability to use apps (inventory, CRM (Salesforce), telematics, routing and mapping software, communication (Slack, Zoom/Google Meet, email))

This job requires the ability to:

Start the route on time as determined by the office team; route start times vary by region and range from 7:00- 7:40 am

Wear Spoonfuls uniform each day of the week

Drive safely and be in DOT compliance at all times

Keep all company assets (vans and trucks) clean and organized

Operate in an enclosed, refrigerated box truck or commercial van on a daily basis, both alone or with another driver

Be exposed contaminants such as fuel or exhaust

Work outdoors while loading and unloading products. Work indoors while driving or filling out paperwork

Sometimes being exposed to hot or very cold temperatures while working inside (including refrigerated areas, coolers, or freezers)

Occasionally get into cramped positions to reach workspaces, such as the back of a truck

Occasionally being exposed to whole body vibration when driving a truck

Sometimes dealing with sounds or noise levels that are distracting or uncomfortable

Working closely with others/teammates, especially when unloading trucks. Includes driving with a teammate in an enclosed truck cab or commercial van when applicable (solo days to be expected regularly)

Handle and sort through potential food to be recovered that is close to, at, or past date of expiration, or may already be opened, following Spoonfuls’ internal date guidance

Use of hand-trucks or two-wheel dollies, use of U-Boats for moving, loading, and unloading product

Use standard office equipment such as computers and phones

This job also may require you to be present in a professional office environment, which routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Some tasks outside the office may be required (attending meetings, attending events, shipping materials, etc.).