Coordinator, Financial Counseling

Cardinal Health; Washington (District of Columbia); On-site; USD 60,174,000 - 79,485,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance and proactive cost communication before services.

You will identify financial risks, educate patients on deductibles, copays, and out-of-pocket maximums, and collaborate with clinical teams to optimize revenue cycle and patient experience.

This role requires healthcare operations experience, strong communication, and proficiency with EMR and billing systems.

Qualifications

• 4+ years in healthcare business office or revenue cycle preferred.
• Knowledge of insurance, benefits and patient financial assistance programs.
• Understanding of oncology treatment pathways is a plus.
• Experience with billing systems and interpreting EOBs.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Financial Counseling & Patient Support: Educate patients on expected financial responsibility; assist in understanding deductibles, copays, coinsurance, and out-of-pocket maximums.
• Financial Risk Identification: Evaluate potential financial risks, coverage limitations, and medical necessity concerns; escalate high-risk accounts.
• Denials Prevention & Support: Collaborate with clinical and administrative teams to reduce claim denials; support pre-service financial issues.
• Documentation & Compliance: Maintain accurate documentation of financial discussions; ensure HIPAA compliant notes.
• Collaboration & Communication: Work with clinical and administrative teams to ensure alignment on patient financial readiness.
• Operational Excellence: Manage multiple tasks in a fast-paced environment; maintain attention to detail and punctuality.

Skills

Healthcare revenue cycle

Patient communication

Analytical skills

Microsoft Office

Tools

EMR systems

Registration/PMS systems

VOB systems

Job description

US-Nationwide-FIELD

CA-Fresno-cCARE Clinic

Full time

20185680

About Navist a

We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 40 sites, Navista provides the support community practices need to fuel their growth—while maintaining their independence.

What Revenue Cycle Management (RCM) contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of medical practices.

What Financial Assistance Counseling (RCM) contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

Financial assistance counselors guide patients through their healthcare financial obligations.

The Coordinator, Financial Counseling is responsible for supporting patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services being rendered.

This role plays a critical part in the Revenue Cycle by improving reimbursement outcomes, minimizing financial risk, and enhancing the patient experience through proactive and transparent financial communication.

Responsibilities

Financial Counseling & Patient Support

• Review daily schedules to identify patients requiring financial clearance.
• Educate patients on expected financial responsibility, including:
• Deductibles
• Copayments
• Coinsurance
• Out-of-pocket maximums
• Provide clear, compassionate communication regarding treatment costs and payment expectations prior to TOS.
• Assist patients in understanding their financial obligations prior to services.

Financial Risk Identification

• Evaluate potential financial risks associated with scheduled services, including:
• Coverage limitations
• Medical necessity concerns
• Frequency limitations
• Out of Network Benefits and coverages
• Proactively identify accounts that may result in patient balance or denied claims.
• Escalate high-risks accounts to leadership or appropriate teams for review.

Denials Prevention & Support

• Collaborate with clinical and administrative teams to reduce the risk of claim denials.
• Support resolution of pre-service financial issues that may impact reimbursement.
• Assist in identifying trends related to financial risk and patient responsibility.

Documentation & Compliance

• Maintain accurate documentation of all financial discussions with patients.
• Ensure all notes are clear, complete, and compliant with organizational standards.
• Protect patient confidentiality in accordance with HIPAA standards.

Collaboration & Communication

• Work closely with clinical and administrative teams to ensure alignment on patient financial readiness.
• Communicate effectively with internal teams to support accurate and timely revenue cycle processes.
• Provide exceptional customer service with empathy, professionalism, and respect.

Operational Excellence

• Manage multiple tasks efficiently in a fast-paced environment.
• Demonstrate strong attention to detail and problem-solving skills.
• Maintain consistent attendance, punctuality, and teamwork.
• Support additional duties and projects as they are assigned.

Qualifications

• Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred
• Strong knowledge of insurance and benefits and patient Financial Assistance Programs
• Strong understanding of oncology treatment pathways
• Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred
• Working knowledge of diagnosis driven financial impact (metastatic vs early stage treatment cost difference) preferred
• Experience with billing systems and interpreting EOBs
• Proficiency in Microsoft Office Suite
• Strong organizational, analytical, and communication skills
• Ability to navigate multiple systems with ease, i.e. EMR, Registration/PMS systems, VOB systems, verifying Auth and Financial clearance with minimal direction from supervisor(s) and leadership.
• Critical thinking and ability to think outside the box, adapt to process and workflow changes easily.
• Experience in oncology or specialty care preferred
• Working knowledge of: ICD-10, CPT, and HCPCS coding, managed care concepts and fee structures
• Background in financial counseling or patient-facing financial roles

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $21.00 - $27.72 USD

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/05/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

#LI-TB1

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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