Coordinator, Financial Counseling
Cardinal Health
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Benefits offered by this job
Job summary
Cardinal Health is seeking a Coordinator, Financial Counseling to support patients with financial clearance, education, and risk identification across a busy revenue cycle. You will liaise with clinical and administrative teams to minimize denials and ensure accurate billing information.
The role emphasizes compassionate communication, HIPAA-compliant documentation, and navigating multiple systems to support patient understanding of costs before services are rendered.
Qualifications
- Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred
- Strong knowledge of insurance, benefits, and patient financial assistance programs
- Strong understanding of oncology treatment pathways
- Familiarity with high-cost oncology drugs and specialty billing
- Experience with billing systems and interpreting EOBs
- Proficiency in Microsoft Office Suite
- Strong organizational, analytical, and communication skills
- Ability to navigate multiple systems (EMR, Registration/PMS, VOB)
- Experience in oncology or specialty care preferred
- Knowledge of ICD-10, CPT, HCPCS, managed care concepts
- Background in financial counseling or patient-facing financial roles
Responsibilities
- Review daily schedules to identify patients requiring financial clearance
- Educate patients on expected financial responsibility (deductibles, copayments, coinsurance, out-of-pocket maximums)
- Provide clear communication regarding treatment costs and payment expectations prior to services
- Assist patients in understanding their financial obligations prior to services
- Evaluate potential financial risks (coverage limitations, medical necessity, frequency limitations)
- Proactively identify accounts that may result in patient balance or denied claims
- Escalate high-risk accounts to leadership for review
- Collaborate with clinical and administrative teams to reduce claim denials
- Maintain accurate documentation of financial discussions and ensure HIPAA compliance
- Communicate effectively with internal teams to support revenue cycle processes
- Provide exceptional customer service with empathy, professionalism, and respect
- Manage multiple tasks in a fast-paced environment
Skills
Tools
Job description
US-Nationwide-FIELD
CA-Fresno-cCARE Clinic
Full time
20185680
We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth—while maintaining their independence.
Practice Operations Management oversees the business and administrative operations of a medical practice.
Financial assistance counselors guide patients through their healthcare financial obligations.
The Coordinator, Financial Counseling is responsible for supporting patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services being rendered.
This role plays a critical part in the Revenue Cycle by improving reimbursement outcomes, minimizing financial risk, and enhancing the patient experience through proactive and transparent financial communication.
- Review daily schedules to identify patients requiring financial clearance.
- Educate patients on expected financial responsibility, including:
- Deductibles
- Copayments
- Coinsurance
- Out-of-pocket maximums
- Provide clear, compassionate communication regarding treatment costs and payment expectations prior to TOS.
- Assist patients in understanding their financial obligations prior to services.
- Evaluate potential financial risks associated with scheduled services, including:
- Coverage limitations
- Medical necessity concerns
- Frequency limitations
- Out of Network Benefits and coverages
- Proactively identify accounts that may result in patient balance or denied claims.
- Escalate high-risk accounts to leadership or appropriate teams for review.
- Collaborate with clinical and administrative teams to reduce the risk of claim denials.
- Support resolution of pre-service financial issues that may impact reimbursement.
- Assist in identifying trends related to financial risk and patient responsibility.
- Maintain accurate documentation of all financial discussions with patients.
- Ensure all notes are clear, complete, and compliant with organizational standards.
- Protect patient confidentiality in accordance with HIPAA standards.
- Work closely with clinical and administrative teams to ensure alignment on patient financial readiness.
- Communicate effectively with internal teams to support accurate and timely revenue cycle processes.
- Provide exceptional customer service with empathy, professionalism, and respect.
- Manage multiple tasks efficiently in a fast-paced environment.
- Demonstrate strong attention to detail and problem-solving skills.
- Maintain consistent attendance, punctuality, and teamwork.
- Support additional duties and projects as they are assigned.
- Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred
- Strong knowledge of insurance and benefits and patient Financial Assistance Programs
- Strong understanding of oncology treatment pathways
- Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred
- Working knowledge of diagnosis driven financial impact (metastatic vs early stage treatment cost difference) preferred
- Experience with billing systems and interpreting EOBs
- Proficiency in Microsoft Office Suite
- Strong organizational, analytical, and communication skills
- Ability to navigate multiple systems with ease, i.e. EMR, Registration/PMS systems, VOB systems, verifying Auth and Financial clearance with minimal direction from supervisor(s) and leadership.
- Critical thinking and ability to think outside the box, adapt to process and workflow changes easily.
- Experience in oncology or specialty care preferred
- Working knowledge of: ICD-10, CPT, and HCPCS coding, managed care concepts and fee structures
- Background in financial counseling or patient-facing financial roles
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Anticipated hourly range: $21.00 - $27.72 USD
Bonus eligible: No
Benefits:
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
10/05/2026
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.
We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.
With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.
View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)
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