Coordinator - Digital Strategy

Hermès; New York (NY); Hybrid; USD 39,468 - 45,942; Full time

Benefits offered by this job

Bonus incentives

Medical coverage

Life Insurance

Paid time off

401(k) and matching

Job summary

Hermès in New York seeks a Digital Strategy Coordinator to drive growth within the eCommerce division. You will optimize product assortment, analyze user needs and market trends, and make actionable recommendations to enhance the online customer journey.

Responsibilities include daily sales/inventory reporting, cross‑functional collaboration, and supporting market prep for buying appointments. Weekend availability is required and proficiency in Microsoft Office is expected.

Qualifications

• 1+ year in a similar role or work environment (retail merchandising/planning, digital analytics, or buying role)
• BA degree preferred
• Weekend availability required – may provide weekend support during peak periods
• Comprehensive knowledge of Microsoft Office
• Excellent written and verbal skills
• Strong collaborator with cross-functional teams
• Natural problem-solving skills
• High level of attention to detail
• Knowledge of French is helpful but not required

Responsibilities

• Prepare daily reporting for Digital Strategy team on sales trends, inventory and omnichannel highlights.
• Provide insights and actionable recommendations from reports to drive eCommerce growth.
• Develop ad-hoc reports for business reviews.
• Assist in preparing market preparational tools for buying appointments 4x per year.
• Review sales and stock levels to optimize online Hermès departments.

Skills

Microsoft Office

Communication

Collaboration

Problem solving

Attention to detail

French (helpful)

Education

BA degree preferred

Job description

The Team

The eCommerce team oversees all aspects of the Hermès.com business while supporting omnichannel services as a cross‑functional member within the Hermès corporate & retail network. The team deploys digital initiatives, enhances the online assortment, and optimizes the platform for ease in the user journey.

The Opportunity

As the Digital Strategy Coordinator, you will help to drive growth under the eCommerce division and greater teams. You will support the team in reaching full sales potential by optimizing the product assortment, evaluating user needs, identifying market trends, and making actionable recommendations for ease in the online journey.

About the Role

• Develop a broad understanding of all eCommerce and Merchandising functions and responsibilities to provide the Digital Strategy team support across multiple divisions with cross‑functional partners.
• Support the Digital Strategy Manager in their day‑to‑day responsibilities.

Reporting

• Prepare daily reporting for Digital Strategy team on sales trend, inventory, and omnichannel highlights. Based on findings, provide insights and actionables to drive the eCommerce business and reach sales plans.
• Support Digital Strategy team by preparing ad‑hoc reports for business reviews.
• Assist in developing market preparational tools for the eCommerce buying team ahead of buying appointments 4x per year.

Product Merchandising

• Review sales & stock levels to drive online business for Hermès departments. Ensure optimal inventory levels to increase conversion and sales potential.
• Monitor daily product deliveries and relay opportunity to cross‑functional teams for website highlights.
• Partner closely with cross‑functional teams to launch products online and ensure product accuracy on site. Monitor launch performance and relay results to greater teams.
• Assist the buying team in order entry and requested edits.

Project Execution

• Support development & execution of both short‑ and long‑term project roll‑out. Collaborate across multiple teams to ensure alignment and synergy across initiatives.
• Compile competitive analyses on industry best‑practices on product offerings and digital space.

Additional responsibilities may arise due to the needs of our business quickly evolving and shifting.

Supervisory Responsibility

• NO

Budget Responsibility

• NO

Decision Making Responsibility

• NO

About You

• 1+ year(s) in a similar role or work environment (retail merchandising/planning, digital analytics, or buying role)
• BA degree preferred
• Weekend availability required – occasionally need to provide weekend support during peak periods for business.
• Comprehensive knowledge of Microsoft Office
• Excellent written and verbal skills
• Strong collaborator – ability to build and maintain relationships with cross‑functional teams
• Natural problem‑solving skills
• High level attention to detail
• Knowledge of French is helpful, but not required

The range for this position is $28.65–$33.35 per hour. Actual rates are determined on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Equal Opportunity Employment

We are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay‑off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermès, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [e-mail]. Please do not submit resumes or applications to this email address.