Coordinator Care - Registered Nurse

Mclaren-Health-Care; Grand Blanc (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

McLaren Health Care in Grand Blanc, Michigan, seeks an experienced RN care manager to join an interdisciplinary team delivering patient-centered, evidence-based care.

The role emphasizes telephonic and face-to-face assessments, risk stratification, care coordination, and transitions of care to reduce hospitalizations. A Michigan RN license and 3 years of chronic care experience are required; BSN preferred.

Qualifications

• RN with a valid unrestricted Michigan license.
• Three (3) years clinical nursing experience serving chronically ill patients.
• Preferred: RN, BSN.
• Three (3) years experience in a health plan or Physician Organization with care coordination, care management, and/or population health.
• Telephonic care management experience.
• Home care and/or hospice experience.
• CCM certification (preferred).

Responsibilities

• Provides telephonic and face-to-face comprehensive assessment and care management services to patients as part of an interdisciplinary team.
• Uses multi-dimensional assessment skills, risk assessment and screening tools to target high risk and vulnerable populations.
• Assesses over time the health care, educational, and psychosocial needs of the patient/caregiver.
• Provides follow up with patient/family when patient transitions from one setting to another.
• Uses clinical judgment to determine level of care and collaborates with the PCP, patient and interdisciplinary team.
• Responsible for developing a comprehensive individualized plan of care and targeted interventions.
• Provides patient self-management support with a focus on empowering the patient/caregiver to build capacity for self-care.
• Implements systems of care that facilitate close monitoring of high-risk patients to prevent and/or intervene early during acute exacerbations.
• Implements clinical interventions and protocols based on risk stratification and evidenced-based clinical guidelines.
• Coordinates patient care through ongoing collaboration with PCP, patient/caregiver, McLaren Health Care, community agencies, health plans, and other disciplinary team members.
• Fosters a team approach and includes patient/caregiver as active members of the team.
• Takes the lead in ensuring the continuity of care which extends beyond the practice boundaries.
• Serves as liaison to acute care hospitals, specialists, post-acute care services and community services.
• Demonstrates excellent written, verbal and listening communication skills, positive relationship building skills, and critical analysis skills.
• Maintains required documentation of all care management activities.
• Works with MPP Medical leadership to continuously evaluate process, identify problems, and propose/develop process improvement strategies.
• Reviews literature on engagement and communication strategies and integrates them into practice.
• Other duties as assigned to maintain efficient department operations.

Skills

Care coordination

Chronic care management

Geriatrics knowledge

Communication skills

Education

RN license (Michigan)

BSN (preferred)

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

As an advocate for the patient, the RN care manager will assess, plan, implement, coordinate, monitor, and evaluate the options and services required to meet an individual’s health needs, using clinical and community resources to promote quality, cost effective outcomes. Integrates evidenced based clinical guidelines, preventive guidelines, and protocols, in the development of individualized care plans that are patient centric. Provides targeted interventions to avoid hospitalization and emergency room visits.

Essential Functions and Responsibilities:

1. Provides telephonic and face-to-face comprehensive assessment and care management services to patients as part of an interdisciplinary team.

2. Uses multi-dimensional assessment skills, risk assessment and screening tools to target high risk and vulnerable populations.

3. Assesses over time the health care, educational, and psychosocial needs of the patient/caregiver. Uses standardized assessment tools such as depression screening, functionality, and health risk assessment.

4. Provides follow up with patient/family when patient transitions from one setting to another. Completes timely post-hospital follow up: Medication reconciliation, PCP or specialist follow-up appointment, assess symptoms, teach warning signs, review discharge instructions, coordination of care, and problem solve barriers.

5. Uses clinical judgment to determine level of care and collaborates with the PCP, patient and interdisciplinary team, including continuum of care settings and community.

6. Responsible for developing a comprehensive individualized plan of care and targeted interventions. Continually monitors patient/family response to plan of care and revises the care plan as indicated.

7. Provides patient self-management support with a focus on empowering the patient/caregiver to build capacity for self-care.

8. Implements systems of care that facilitate close monitoring of high-risk patients to prevent and/or intervene early during acute exacerbations.

9. Implements clinical interventions and protocols based on risk stratification and evidenced-based clinical guidelines.

10. Coordinates patient care through ongoing collaboration with PCP, patient/caregiver, McLaren Health Care, community agencies, health plans, and other disciplinary team members.

11. Fosters a team approach and includes patient/caregiver as active members of the team.

12. Takes the lead in ensuring the continuity of care which extends beyond the practice boundaries.

13. Serves as liaison to acute care hospitals, specialists, post-acute care services and community services.

14. Demonstrates excellent written, verbal and listening communication skills, positive relationship building skills, and critical analysis skills.

15. Maintains required documentation of all care management activities.

16. Works with MPP Medical leadership to continuously evaluate process, identify problems, and propose/develop process improvement strategies to enhance care management and Patient Centered Medical Home delivery of care model.

17. Reviews the current literature regarding effective engagement and communication strategies, care management strategies, and behavior change strategies and incorporates them into clinical practice.

18. Other duties as assigned or when necessary to maintain efficient operations of the department and the Company as a whole.

Qualifications:

Required:

• RN with a valid unrestricted Michigan license.
• Three (3) years clinical nursing experience serving chronically ill patients and extensive knowledge of issues associated with chronic care and geriatrics.

Preferred:

• RN, BSN.
• Three (3) years experience in a health plan or Physician Organization environment with care coordination, care management, and/or population health.
• Telephonic care management experience.
• Home care and/or hospice experience.
• Complex Care Management course completion or CCM.

Additional Information

• Requisition ID: 26003311
• Daily Work Times: 8:00am-4:00pm
• On Call: No

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.