Coordinator, Airport Customer Experience Compliance - Charlotte (CLT)

American Airlines Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines Inc. is seeking a Coordinator for Airport Customer Experience Compliance at Charlotte (CLT). The role ensures stations meet all local, federal, and corporate mandates and requires meticulous record-keeping and cross‑functional collaboration.

You will interface with regulators and internal experts to address any discrepancies. Ideal candidates have a high school diploma or GED, leadership coaching experience, and the ability to work varied shifts.

Qualifications

• High School diploma or GED equivalency.
• Leadership with practical coaching experience.
• Ability to work varying hours and shifts to meet business requirements and workload demand.
• Bachelor's Degree in related field
• Customer service experience.
• Applicable valid driver’s license as required by local authorities.
• Ability to fulfill FAA background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
• Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint.

Responsibilities

• Ensure stations meet Local, Federal, and Corporate mandates and directives.
• Maintain detailed records and present discrepancies to station leadership or headquarters.
• Investigate irregularities and interface with regulatory agencies and internal SMEs.
• Oversee Dangerous Goods, Hazardous waste storage and handling procedures.
• Ensure compliance with FAA, TSA, DOT, and FDA regulations.
• Review Internal Control standards to safeguard assets and keep the station financially fit.
• Conduct effective compliance reviews and resolve areas of concern.
• Coordinate GSE and Facility preventative maintenance.
• Interact with AA leadership and external regulatory agencies.

Skills

Leadership with practical coaching

Excellent interpersonal skills

Ability to accomplish multiple tasks

Independent judgment

Excel/Word/PowerPoint proficiency

FAA background check eligibility (SIDA

Education

Bachelor's Degree in related field

High School diploma or GED

Tools

Excel

Word

PowerPoint

Job description

Coordinator, Airport Customer Experience Compliance - Charlotte (CLT) View Profile

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Location: Charlotte/Douglas Intl Apt (CLT-TRML)
Cities: Charlotte - NC
Requisition ID: 89196
This job will be posted until 11/11/2026.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements.
• This role is a part of the compliance team within our Airports organization.

What you'll do

The Compliance Coordinator is responsible to ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives. This role must maintain detailed records and present discrepancies to station leadership or elevate issues to headquarters as necessary. The Compliance Coordinator is responsible for investigating irregularities and interfacing with both regulatory agencies and internal subject matter experts. Areas of oversight may include, but not limited to:

• Dangerous Goods regulations
• Hazardous waste storage and handling procedures
• FAA, TSA, DOT, and FDA regulations
• Environmental, Safety, Security, and OSHA regulations
• Compliance for above/below the wing operations including Business Partner Operations
• Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station
• Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern
• GSE and Facility preventative maintenance
• Interacts with American Airlines leadership and outside regulatory agencies

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Leadership with practical coaching experience
• Ability to work varying hours and shifts to meet business requirements and workload demand

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's Degree in related field
• Customer service experience

Skills, Licenses & Certifications

• Applicable valid driver’s license as required by local authorities
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
• Satisfactory completion of written test
• Excellent interpersonal skills
• Ability to accomplish multiple tasks within a limited timeframe
• Ability to work independently and make sound decisions using individual judgment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us.