Coordinator, Administrative Program

University of Utah; Salt Lake City (UT); Hybrid; USD 45,000 - 48,000; Full time

Job summary

An established industry player is seeking an exceptional Administrative Program Coordinator to join their innovative IT support team. This role offers a unique opportunity to thrive in a dynamic environment, where your organizational skills and customer service expertise will shine. You will support a network of academic and student departments, contributing to meaningful projects that enhance the overall experience. If you are detail-oriented and enjoy collaborating with a dedicated team, this position is perfect for you. Join us and make a significant impact in a supportive and engaging workplace.

Benefits

Hybrid work environment

Retirement plan

Health insurance

Paid time off

Professional development opportunities

Qualifications

• Bachelor's degree or equivalency plus one year of related experience required.
• Strong coordination and organizational skills are essential.

Responsibilities

• Manage onboarding and offboarding processes for employees.
• Provide on-site support at the IT front desk.
• Utilize a ticketing system for customer requests and task documentation.

Skills

Organizational skills

Customer service skills

Attention to detail

Communication skills

Ability to work independently

Education

Bachelor's degree in a related field

Tools

Ticketing system

UShop

Concur

Job description

Job Grade

Job Grade D

FLSA Code

FLSA Code Administrative

Patient Sensitive Job Code?

No

Standard Hours per Week

40 hours

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

8am-5pm, M-F on campus
Possibility of hybrid working environment after a training period and subject to ongoing supervisor approval (up to 2 days remote per week).

VP Area

Academic Affairs

Department

00040 - Info Tech Group (Sch of Bus)

Location

Campus, Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

$45k-$48k BOE

Close Date

07/14/2025

Job Summary

Are you ready to make an impact? The Eccles IT support team is searching for an exceptional Administrative Program Coordinator to join our innovative and tight-knit crew of collaborators. This is more than a position —it’s an opportunity to thrive in a fast-paced, dynamic environment where your attention to detail, ability to work independently, and excellent customer service skills will shine.
The Eccles IT Group is at the heart of the David Eccles School of Business, supporting a growing network of academic and student departments, centers, and institutes. We embody the Eccles mission: delivering a world-class business education infused with an entrepreneurial spirit and hands-on learning that prepares students for real-world challenges and successes.
In this role, you will operate under the guidance of the IT Helpdesk Manager and IT Administration Manager, contributing to meaningful projects and ensuring seamless operations. Be a part of something special and help us enhance the Eccles experience!

Responsibilities

1. Utilize a ticketing system on a daily basis to respond to customer requests, document task completions, and collaborate with IT team members effectively.
2. Manage processes related to onboarding new hires and offboarding exiting employees, including updates to the web directory, alias creation/removal, and mailbox/list maintenance.
3. Conduct regular reviews of HR turnover lists to ensure accurate ticket entry.
4. Handle involuntary termination requests with a strong commitment to confidentiality and timely resolution.
5. Oversee daily receipt of packages and mail, including unboxing, inventory tagging, reconciling items with related tickets, and maintaining detailed inventory records.
6. Manage returns by coordinating delivery to campus facilities or carriers (UPS/FedEx). Supervise equipment inventory for new hires and checkouts, monitor stock levels, and initiate reordering as needed.
7. Create electronic journal entries for chargebacks and manage the procurement of basic office supplies.
8. Maintain capital equipment inventory and ensure compliance with annual audit reporting requirements.
9. Partner closely with the Helpdesk technician team to assign tickets on a rotational basis for tasks such as equipment imaging, deployment, recovery, and other related duties.
10. Provide on-site support at the IT front desk, offering assistance and guidance to customers as needed.
11. Assist with administrative portal management for user accounts when requested.
12. Contribute to the development of knowledge base documentation and training materials.
13. Provide support for the annual convocation ceremony, which may occur outside regular business hours.
14. Perform other duties as assigned to support departmental objectives.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead. Must be capable of lifting up to 50 lbs.

Minimum Qualifications

Bachelor’s degree (or equivalency) in a related field plus one year directly related experience or equivalency. Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience. (Example: bachelor’s degree = 4 years of directly related work experience.)

Preferences

Familiarity with University of Utah purchasing systems, including PCard, UShop, EPR, eJournals, and Concur, is highly desirable.
Ideal Candidate Attributes: The ideal candidate possesses a positive, outgoing demeanor paired with exceptional interpersonal skills. They demonstrate tact, adaptability, and professionalism when engaging with diverse customer personalities, ensuring outstanding service and collaboration in every interaction.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Do you have a bachelor's degree or equivalency (1 year of higher education can be substituted for 1 year of directly related work experience)?
  • Yes
  • No
• * Indicate the number of years experience you have in coordinating program activities, developing and implementing program goals, creating financial reports, and/or editing promotional or educational materials:
  • No experience
  • Less than 1 year
  • 1 year or more, but less than 2 years
  • 2 years or more, but less than 4 years
  • 4 years or more

Required Documents

• Resume

Optional Documents

• Cover Letter
• Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
• Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]