Coord of Patient Care Svcs, RN

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 90,000 - 105,000; Full time

Job summary

Jefferson Health in Center City Philadelphia seeks a Coordinator of Patient Care Services to oversee daily unit operations on an evening full-time shift. The role emphasizes patient- and family-centered care, nursing leadership, and ensuring high standards of care and flow through the continuum.

The incumbent will lead a patient care team, mentor colleagues, participate in Clinical Ladder activities, and help maintain staffing, quality, and safety across the unit during the designated shift.

Qualifications

• Specialized diploma from an accredited school of nursing.
• 3 years as a Registered Nurse in an acute care setting.
• Effective communication and partnership with patients and families.
• Patient- and family-centered practice; respect for diverse backgrounds.
• Care coordination across multidisciplinary teams and services.
• Knowledge of patient safety and risk management.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with Jefferson values.
• Recognizes patients and families and partners in safe, compassionate care.
• Supports interprofessional teams and services, and acts as a clinical resource.
• Collaborates with medical staff to ensure consistent plans of care.
• Assesses patient needs and makes care recommendations.
• Facilitates patient throughput and discharge planning.
• Manages staff schedules and payroll with Nurse Manager.
• Supports Magnet and Shared Governance through participation in councils.

Skills

Effective Communication

Patient-Centred Care

Care Coordination

Team Collaboration

Cultural Competence

Education

Specialized Diploma in Nursing

Job description

Number of Positions In Requisition

1

Job Details

Coordinator of Patient Care Services at TJUH Center City Main campus

Full-Time hours - evenings

With a commitment to patient- and family-centered care, the professional nurse uses the nursing process in ways that values the uniqueness of each individual and addresses the physical, psychological, emotional, and social needs of the diversity of patients served by Jefferson Health. Assists in leading the daily operations of a specific unit. Acts as a resource, lead, and clinical role model for the patient care team. Advances and oversees patient care standards of the unit for the designated shift. Also facilitates and coordinates patient care delivery and flow through the continuum of care. Supports nursing professional development, Magnet, and Shared Governance through participation in, and mentoring of colleagues, on councils and the Clinical Ladder program

Job Description

Summary

With a commitment to patient- and family-centered care, the professional nurse uses the nursing process in ways that values the uniqueness of each individual and addresses the physical, psychological, emotional, and social needs of the diversity of patients served by Jefferson Health. Assists in leading the daily operations of a specific unit. Acts as a resource, lead, and clinical role model for the patient care team. Advances and oversees patient care standards of the unit for the designated shift. Also facilitates and coordinates patient care delivery and flow through the continuum of care. Supports nursing professional development, Magnet, and Shared Governance through participation in, and mentoring of colleagues, on councils and the Clinical Ladder program

Job Duties

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Recognizes the patients, their family/designated care partner(s) in providing safe, compassionate and coordinated care based on respect for patient’s personal preferences, priorities, needs, and cultural beliefs and values.

Communicates with and supports the interprofessional teams and services, patient, family and designated care partners. Serves as a clinical resource regarding policies and procedures, patient standards, performance improvement, and risk management issues.

Collaborates with the medical staff to facilitate consistency of interdisciplinary plans of care to ensure quality patient care. Assesses patient needs and makes care recommendations based on the patient’s physical, psychosocial and cultural needs, age and functional status. Facilitates timely patient throughput optimization for all phases of care including admissions, transfers, and discharge optimization of patients on the designated unit. May participate in plan of care rounds depending on service and unit protocols.

Provides timely Smart Square schedules and on call schedules if applicable. Follows up appropriately and effectively resolves customer and physician issues and complaints.

Monitors staff schedules to ensure adequate staffing to meet patient care needs and maintain quality patient care. May authorize overtime or scheduling changes to fill shifts as necessary. Completes payroll in collaboration with Nurse Manager. Provides volumes & adjustments to reflect variances in staffing needs within Smart Square.

Collaborates with the Nurse Manager to evaluate, maintain and improve patient care team member performance. Assists in implementing changes in clinical practice and evaluates the quality and effectiveness of nursing practice to ensure compliance with organization, department and unit specific goals.

Supports nursing professional development, Magnet, and Shared Governance through participation in, and mentoring of colleagues, on councils and the Clinical Ladder program. Provides patient care support when necessary.

Minimum Qualifications

Specialized Diploma Graduate of an accredited school of nursing required.

3 years as a Registered Nurse in an acute care setting.

Effective Communication - Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Uses the language of partnership with patients and families, engaging them in their health and health care.

Patient-and Family-Centered Practice - Knowledge of how to convey respect and collaborate with each patient, family and/or designated care partner in care.

Cultural Awareness - Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.

Care Coordination - Knowledge of the medical, social, economic, and other services provided by other departments or facilities, and the ability to integrate these multidisciplinary treatments for optimal patient care.

Patient Safety - Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to