Cooling Customer Engineer-Data Center Thermal Technician

Vertiv Corporation; Ashburn (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Vertiv is seeking a Cooling CE to join our field service team in the Ashburn area to install, commission and service Liebert Air systems. You will work closely with customers and internal teams to ensure reliable operation and rapid issue resolution.

The role involves on-site and remote support, strict safety adherence, maintaining certifications, and thorough documentation of service activities. Strong communication and teamwork are essential for success in this position.

Qualifications

• High school diploma or equivalent required; HVAC certificate or equivalent experience preferred.
• EPA refrigerant license or equivalent industry experience highly desirable.
• Basic electrical knowledge helpful for site work and diagnostics.

Responsibilities

• Install Liebert Air cooling systems at customer sites.
• Commission equipment and perform scheduled and emergency service.
• Provide on-site and phone support to customers and internal teams.
• Maintain certifications and follow safety guidelines and PPE requirements.
• Prepare accurate service reports and document activities.

Skills

Troubleshooting

Customer service

Safety procedures

Electrical knowledge

Communication skills

Team player

Education

High School Diploma or G.E.D.

HVAC Certificate Program or equivalent

EPA refrigerant license / equivalent

Job description

POSITION SUMMARY

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.

RESPONSIBILITIES

ROLE

Rely on direction to accomplish goals Perform a number of work-related tasks Capable of working under direct supervision or independently based upon training Maintain certifications per Job requirements

TECHNICAL

Render on site and phone assistance to customers. Communicate with National Technical Support on equipment issues Perform work related tasks according to company guidelines for scheduled maintenance Implement Field Change Notices according to published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - "14 hours rule" Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

Provide accurate and timely reporting according to company guidelines Timecards, expense reports, mileage reports, ticket closure, forms et al. Maintain individual inventory in accordance with company policy Maintain company property according to company policies Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

CUSTOMER SATISFACTION

Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer for where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment Strive to provide all customers a "first time fix" for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer Meetings as required

PERFORMANCE

Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Perform inventory cycle counts according to company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications Managers, co-workers, Support Services, electronic communications, et al. Perform several work-related tasks Capable of working under direct supervision or independently based upon training Maintain certifications per Job requirements

QUALIFICATIONS

• Required experience (one or more of the following)
• High School Diploma or G.E.D. equivalent
• HVAC - Certificate Program degree or equivalent experience in the field.
• Six years military experience in a related field
• Equivalent industry experience with EPA refrigerant license
• Basic electrical knowledge Interpersonal Skills Professional Reliable Team Player Familiarity with electrical / electronic test equipment and fundamentals Must be able to read and interpret electrical line diagrams and blueprints Working knowledge of OHM's law and HVAC theory Technical skills Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions Elementary fix/repair techniques based on directed supervision Capable of completing tasks and return unit to full operating conditions based upon directed supervision Ability to summarize and report all work related tasks performed Strong skill sets: Communication skills Customer service skills Troubleshooting skills Safety procedures Organizational and planning skills Computer skills Mechanical aptitude

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. Extreme cold (below 32*) Extreme