Cooling Customer Engineer-Data Center Thermal Technician

US Diversity Job Search; Ashburn (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Vertiv is seeking a Cooling CE to install, commission, and service Liebert Air products. The role emphasizes building strong customer rapport and maintaining communications with field offices and managers.

Travel to sites is required, with responsibilities spanning maintenance, safety, and reporting. The candidate should have HVAC credentials, EPA license, and the ability to work under supervision or independently as trained.

Qualifications

• High School Diploma or GED or equivalent.
• HVAC certificate program or equivalent experience.
• EPA refrigerant license.
• Basic electrical knowledge.
• Strong interpersonal skills and professionalism.
• Reliable team player.
• Able to read electrical diagrams and blueprints.
• Knowledge of Ohm's law and HVAC concepts.
• Capable of summarizing and reporting work performed.

Responsibilities

• Render on-site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues.
• Perform scheduled maintenance per guidelines.
• Implement Field Change Notices as published.
• Maintain safety guidelines and wear PPE.
• Provide accurate reporting and complete timecards and forms.
• Maintain inventory and company property.
• Meet on-site response time requirements and assist customers.

Skills

HVAC certification

EPA refrigerant license

Electrical knowledge

Interpersonal skills

Professionalism

Reliability

Team player

Reading electrical diagrams

OHM's law & HVAC theory

Technical skills

Site evaluation basics

Basic repair techniques

Reporting ability

Communication skills

Troubleshooting

Safety procedures

Organizational skills

Computer skills

Mechanical aptitude

Education

High School Diploma or GED

Tools

Electrical test equipment

Job description

POSITION SUMMARY

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.

RESPONSIBILITIES

• ROLE. Rely on direction to accomplish goals
• Perform a number of work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job requirements
• TECHNICAL. Render on site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• SAFETY. Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines - "14 hours rule"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.
• ADMINISTRATION. Provide accurate and timely reporting according to company guidelines
• Timecards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies
• Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
• CUSTOMER SATISFACTION. Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer for where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a "first time fix" for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required
• PERFORMANCE. Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications
• Managers, co-workers, Support Services, electronic communications, et al.
• Perform several work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job requirements

QUALIFICATIONS

• Required experience (one or more of the following)
• High School Diploma or G.E.D. equivalent
• HVAC - Certificate Program degree or equivalent experience in the field.
• Six years military experience in a related field
• Equivalent industry experience with EPA refrigerant license
• Basic electrical knowledge
• Interpersonal Skills
• Professional
• Reliable
• Team Player
• Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM's law and HVAC theory
• Technical skills
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work related tasks performed
• Strong skill sets:
• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Computer skills
• Mechanical aptitude

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

Extreme cold (below 32*)

Extreme heat (above 100*)

Noise Level (Medium / High need to shout to be heard)

Working around moving machinery (fork-lifts, tractors)

Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)

Work outdoors (no effective protection from weather)

WORKING CONDITIONS

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• May have on-call responsibility
• Valid driver's license
• Must be at least 18 years old

OUR CORE PRINCIPALS

• Safety.
• Integrity.
• Respect.
• Teamwork.
• Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].

WORK AUTHORIZATION

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.