Cookie Crew

Insomnia-Cookies; East Lansing (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Insomnia Cookies in East Lansing, MI is looking for a Cookie Crew Member to join our fast-paced bakery team. You'll help bake, package, and deliver warm cookies while delivering friendly, memorable service.

You’ll manage in-store and online orders, operate the register, keep the bakery clean and organized, and jump in to support teammates during busy shifts. If you enjoy great people, late-night hours, and helping guests leave with a smile, this is for you.

Responsibilities

• Welcome guests with genuine hospitality and make interactions memorable.
• Prepare, bake, and package cookies, brownies, ice cream, and treats to quality standards.
• Accurately prepare in-store, pickup, delivery and online orders.
• Operate the register and process guest transactions.

Job description

ABOUT INSOMNIA:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

ABOUT THE ROLE:

At Insomnia Cookies, warm cookies are just the beginning. As a Cookie Crew Member, you're part baker, part hospitality expert, and part late-night hero. Whether you're welcoming guests into the bakery, pulling a fresh tray of cookies from the oven, or packing the perfect delivery order, you'll help create the experience that keeps our fans coming back night after night. Our bakeries move fast, especially after the rest of the world has called it a night. Every shift is a team effort, and every warm cookie, friendly interaction, and perfectly packed order matters. If you enjoy working with great people, thrive in an energetic environment, and love making someone's day just a little sweeter, you'll fit right in.

WHAT YOU’LL DO:

Every shift is a little different, but you can expect to:

• Welcome every guest with genuine hospitality and make every interaction memorable.
• Prepare, bake, and package our warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
• Jump in wherever your team needs you, whether that's restocking supplies, helping a teammate, or keeping the line moving.
• Resolve guest concerns with empathy and urgency,