Cookie Crew

Insomnia-Cookies; Charleston (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Pay-on-Demand

Paid vacation and sick time off

Employee discount (free cookies)

flexible scheduling

Pet insurance

Job summary

Insomnia Cookies is hiring a Cookie Crew Member in Charleston, IL. You’ll greet guests, take orders, bake warm cookies, and ensure accurate delivery of in-store and delivery orders. Join a fast-paced bakery team with opportunities for growth and a fun, late-night environment.

Excellent customer service, teamwork, and reliability are essential. The role includes evening and weekend shifts, with competitive hourly pay and benefits like paid time off and employee discounts.

Qualifications

• Minimum age 18 or older.
• Ability to obtain food safety certifications applicable to location.
• Ability to perform essential functions with or without accommodations.

Responsibilities

• Greet guests, take orders, and verify accuracy according to procedure.
• Bake cookies and assist with other treats to quality standards.
• Prepare in-store, pickup, delivery, and online orders accurately.
• Operate the register and process transactions.
• Keep the bakery clean, stocked, and food-safe throughout shifts.
• Support teammates and help move the line efficiently.
• Address guest concerns with empathy and urgency.

Skills

Hospitality

Cash handling

Communication

Teamwork

Adaptability

Tools

POS system

Job description

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

As a member of the Cookie Crew at our Charleston store located at 315 Lincoln Ave, STE 200, Charleston, IL 61920, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well! Check out some of our content vids below to learn more: Who We Are! Insomnia Cookies Timeline Core Values SOME OF OUR SWEET COOKIE CREW PERKS:· Pay rate: $15.00/hr.· Flexible part-time work schedules· Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)· Paid vacation and sick time off· Pet insurance for your furry loved ones· Interactive training & mentorship· Job stability with a rapidly growing and reputable company· Achievable growth/promotion opportunities· You get to work in a fun, exciting team environment· Employee discount and FREE COOKIES with every shift!

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

At Insomnia Cookies, warm cookies are just the beginning.

As a Cookie Crew Member, you're part baker, part hospitality expert, and part late-night hero. Whether you're welcoming guests into the bakery, pulling a fresh tray of cookies from the oven, or packing the perfect delivery order, you'll help create the experience that keeps our fans coming back night after night.

Our bakeries move fast, especially after the rest of the world has called it a night. Every shift is a team effort, and every warm cookie, friendly interaction, and perfectly packed order matters.

If you enjoy working with great people, thrive in an energetic environment, and love making someone's day just a little sweeter, you'll fit right in.

WHAT YOU’LL DO:

Every shift is a little different, but you can expect to:

• Welcome every guest with genuine hospitality and make every interaction memorable.
• Prepare, bake, and package our warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
• Jump in wherever your team needs you, whether that's restocking supplies, helping a teammate, or keeping the line moving.
• Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed.
• Deliver the kind of experience that turns first-time guests into lifelong Insomniacs.

QUALIFICATIONS

• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Physical Requirements

This position regularly requires the ability to:

• Stand and walk for extended periods of time (up to 8 hours per shift).
• Frequently reach, bend, stoop, twist, kneel, and lift.
• Lift, carry, push, and pull up to 30 pounds regularly.
• Occasionally lift up to 50 pounds with assistance.
• Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
• Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
• Safely operate kitchen equipment in accordance with company procedures.
• Read order screens, recipes, and safety information.
• Communicate effectively with guests and team members in a fast-paced environment.

Work Environment

This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.

Schedule Expectations

Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.

$15 - $15 an hour

Equal Employment Opportunity

Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Reasonable Accommodation

If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Additional Information

Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.

Ready to Join the Cookie Crew?

Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.

When you join Insomnia Cookies, you'll enjoy:

• Competitive hourly pay
• Early Wage Access (get paid the next day!)
• Flexible scheduling
• Employee discount (free cookies!)
• Opportunities for growth into Shift Leader and other bakery leadership roles

Many of our leaders started as Cookie Crew Members and Delivery Drivers. If you're looking for more than just a job, you'll find plenty of opportunities to grow with us.

We can’t wait to meet you!