Cook

Phoenix American Hospitality LLC; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan

Term Life and AD&D Insurance

Employee Incentive Program

Voluntary Life Insurance (self, spouse

Job summary

The Cook position at Phoenix American Hospitality LLC in Charlotte, NC, focuses on preparing high-quality menu items for hotel guests across restaurant, breakfast, room service, and banquets.

You will follow standardized recipes, uphold food safety standards, monitor quality, and maintain an organized, clean kitchen while adapting to events and peak service times. This role also requires stamina and teamwork, with certification preferred.

Qualifications

• Basic knowledge of food preparation techniques and kitchen safety practices.
• Must possess or obtain a Food Handler certification if required by state or local regulations.
• Ability to safely operate commercial kitchen equipment.
• Ability to communicate effectively with team members and supervisors.

Responsibilities

• Prepare, cook, and present menu items according to standardized recipes, portion guidelines, and brand quality standards.
• Prepare food for hotel restaurants, breakfast service, room service, employee meals, banquets, and catered events as assigned.
• Ensure all food is prepared in a timely manner while maintaining consistency, quality, and presentation standards.
• Monitor food quality throughout preparation and service and promptly address any issues affecting guest satisfaction.
• Prepare and replenish buffet items, ensuring food is fresh, properly displayed, and maintained at safe serving temperatures.
• Set up and stock workstations with ingredients, supplies, and equipment before service.
• Maintain organized food storage areas and ensure proper labeling, dating, and rotation of products using First In, First Out (FIFO) practices.
• Assist with receiving, storing, and organizing food deliveries.
• Minimize food waste while maintaining production efficiency and quality standards.

Skills

Basic cooking knowledge

Kitchen safety

Effective communication

Education

Food Handler certification

Tools

Ovens

Grills

Fryers

Slicers

Mixers

Knives

Job description

The Cook is responsible for preparing high-quality food for hotel guests in accordance with standardized recipes, food safety regulations, and brand standards. This role supports restaurant, breakfast, room service, banquet, and employee meal operations while maintaining a clean, safe, and organized kitchen environment.

Essential Duties and Responsibilities

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Food Preparation and Production

• Prepare, cook, and present menu items according to standardized recipes, portion guidelines, and brand quality standards.
• Prepare food for hotel restaurants, breakfast service, room service, employee meals, banquets, and catered events as assigned.
• Ensure all food is prepared in a timely manner while maintaining consistency, quality, and presentation standards.
• Monitor food quality throughout preparation and service and promptly address any issues affecting guest satisfaction.
• Prepare and replenish buffet items, ensuring food is fresh, properly displayed, and maintained at safe serving temperatures.
• Set up and stock workstations with ingredients, supplies, and equipment before service.
• Maintain organized food storage areas and ensure proper labeling, dating, and rotation of products using First In, First Out (FIFO) practices.
• Assist with receiving, storing, and organizing food deliveries.
• Minimize food waste while maintaining production efficiency and quality standards.

Food Safety and Sanitation

• Follow all food safety, sanitation, and health department regulations, including proper food handling and temperature control procedures.
• Maintain a clean and sanitary kitchen by following "Clean as You Go" practices throughout each shift.
• Clean and sanitize kitchen equipment, utensils, workstations, storage areas, and food preparation surfaces.
• Safely operate kitchen equipment and report equipment malfunctions or maintenance concerns to management.

What You Bring

Required:

• Basic knowledge of food preparation techniques and kitchen safety practices.
• Must possess or obtain a Food Handler certification if required by state or local regulations.
• Ability to safely operate commercial kitchen equipment.
• Ability to communicate effectively with team members and supervisors.

Preferred:

• Previous experience in a restaurant, hotel, banquet, or commercial kitchen.

Work Environment and Physical Requirements

• This position is based on property in Charlotte, NC.
• Must be available to work a flexible schedule, including early mornings, evenings, weekends, holidays, and special events as business needs require.
• Ability to stand and walk for extended periods throughout the shift.
• Frequently lift, carry, push, and pull items weighing up to 50 pounds.
• Frequently bend, stoop, kneel, reach overhead, twist, and perform repetitive hand and wrist movements.
• Ability to safely operate commercial kitchen equipment, including ovens, grills, fryers, slicers, mixers, and knives.
• Regular exposure to hot surfaces, steam, sharp utensils, cleaning chemicals, refrigerated storage areas, and moderate to high noise levels.

Compensation and Benefits

Compensation:

PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan

• Term Life and AD&D Insurance
• Employee Incentive Program
• Voluntary Life Insurance (self, spouse, and child)
• Hotel Stay Perks (Marriott and Hilton programs)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Educational Reimbursement
• Paid Time Off
• Manager in Training Program (where applicable)

About PAH

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity Employer

Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.