Chief Operating Officer Senior Vice President

BluZinc; Remote; USD 200,000 - 300,000; Full time

Job summary

A confidential consumer services brand seeks a Senior VP Operations or equivalent to lead transformational growth. This role requires a seasoned leader with experience in high-growth environments and a proven track record managing significant teams. Ideal candidates will have strong strategic skills, a solid understanding of consumer services processes, and the ability to drive company culture while scaling operations. The position will be remote in the USA, providing a unique opportunity to influence the brand's direction.

Qualifications

• At least 5 years of experience as Senior VP Operations or equivalent in Fortune 1000.
• Experience leading departments such as Credit, Customer Service, or Sales.
• Demonstrated past growth of a B2C company from $200MM to over $1B in ARR.

Responsibilities

• Lead company transformation and drive strategic growth.
• Manage teams across multiple locations to achieve business objectives.
• Ensure customer satisfaction while maintaining company culture.

Skills

Strategic leadership

Change management

High growth experience

Budget management

Communication skills

Integrity

Education

Degree / MBA

Job description

Senior VP Operations Or Equivalent

Reporting to the Global COO for this remote 'COOs number 2' job opening could be a Senior VP Operations, based commutable to Gainesville, Florida or remote USA, we need your profile and interests to demonstrate:

• Strategic yet can be hands on; inspires people; manages change and transformational growth
• Previously at least a SVP or VP Operations or equivalent of a PLC Fortune 1000 Operating Company, and depending on who is hired, you could be the future Global COO
• Leads one of more of Credit, Customer Service, Legal/Attorneys, Sales, Marketing, Technology, HR
• Previous high growth experience as a senior Integrator with a total staff of in the region of 400-1000 and 3-6 direct reports
• Past example(s) of growing a United States, B2C / Consumer Services company to in the region of ARR $1B+ (from a starting point of around $200MM - $300MM ideally)
• Business process knowledge of any of these related industries: Consumer Financial Services / Health, Disability or Benefits Insurance Claims / Contact Centre Operations / Consumer Legal Services / Social Security
• Expert leadership skills including multi-site locations onshore (mostly Florida and some Salt Lake City, Utah), nearshore and offshore if and where appropriate
• Sound knowledge of appropriate methods for people, process, technology, customer and project / program management
• Knows how to scale a company maintaining and developing excellent culture and customer satisfaction
• Previously, part of the senior team who successfully floated a company / IPO (not mandatory)
• Knowledge of M&A, and Integration of companies, in-sourcing, mid sourcing, outsourcing
• Strong with budget and numbers, supported by the CFO and COO
• Mature, well-developed communication skills in all mediums and formats
• Self-confident, highly motivated, resilient and acts on strong integrity with respect
• Probably Degree / MBA qualified

This confidential search & selection hiring campaign is being managed by Jonathan Pearson @ BluZinc who has known the client since 2020 when they were a $40MM company and placed the current COO.

Please attach your resume for further information. For those with an ideal profile match we will arrange a confidential / call to learn more about your experience, needs, aspiration and brief you on the brand's vision, goals, objectives, rewards and culture.

This is for an in-house client side D2C consumer services brand (not a BPO / ITO).