COO Operating Model and Artificial Intelligence - AI and Automation Re-engineering Process Director

Citi; North Carolina; On-site; USD 170,000 - 300,000; Full time

Job summary

A leading financial services firm is seeking a Re-engineering Process Group Manager for its COO organization in North Carolina. This role involves developing an AI and Tech Automation framework to enhance operations and controls while impacting client and employee experience. Candidates should have over 15 years of experience in banking and a strong background in product and program management. Competitive compensation packages and benefits are included, ensuring a supportive work environment.

Benefits

Medical, dental & vision coverage

401(k) plan

Life, accident, and disability insurance

Paid time off packages

Qualifications

• 15+ years of relevant experience in Banking or Financial Services.
• Demonstrates a track record of working on large, strategic Business Transformation projects.
• Strong understanding of AI concepts and Technology Patterns.
• Ability to influence and engage with senior stakeholders.

Responsibilities

• Develop AI and Tech Automation enablement framework.
• Identify and maintain AI & Tech Automation opportunity pipeline.
• Establish targets for client, employee, control and efficiency metrics.
• Conduct Technology & AI assessments.

Skills

Product Management

Process Re-engineering

Banking Operations

Artificial Intelligence

Program Management

Strategic Thinking

Analytical Skills

Communication Skills

People Management

Education

Bachelor's degree in business / finance / engineering

Job description

Within the Chief Administrative (CAO) organization within the Chief Operating Office, the COO OM&AI organization will drive the improvement of Operations and Controls processes within the Citi COO organization. The primary objective is to deliver demonstrable improvements in client and employee experience, controls, and efficiency by developing and executing the Target Operating Model for COO and driving the adoption of AI across the COO organization and broader Citi.

Job Description

The Re-engineering Process Group Manager will be responsible for driving the improvement of Operations and Controls processes in the Citi COO organization and deliver demonstrable improvement in client and employee experience, controls and efficiency. This includes developing an AI and Tech Automation enablement framework and methodology, identifying and maintaining AI & Tech Automation opportunity pipeline across COO high impact processes and horizontals while driving common solutions across different use cases demonstrating key benefits across efficiency, client experience, and risk and control. Will also require partnering with Technology & external experts to embed AI & Automation use cases while increasing AI adoption. May also require working with MRM to increase approval speed and break down barriers.

The Re-engineering Process Group Manager will connect “ready now” AI capabilities for quick implementation plus identify patterns in Operations & Controls work and working with the Technology Automation Factory to quickly automate generating efficiency and improvements in client experience and risk and controls. Finally, this role will work closely with the AI champion for the COO Organization, partnering across the COO organization and broader Citi to drive adoption of “AI first” mindset.

The role will report to the Head of COO OM&AI and work closely with the Enterprise AI office, the Technology organization and COO leadership.

Key Responsibilities

• Develop AI and Tech Automation enablement framework and methodology
• Identify and maintain AI & Tech Automation opportunity pipeline across COO high impact processes and horizontals while driving common solutions across different use cases
• Establish and monitor targets for client, employees, control and efficiency metrics from AI & Tech Automation opportunities and adoption
• Develop roadmap for AI & Tech automation
• Conduct Technology & AI assessments by partnering with Citi Ventures, Technology, External Companies (e.g. – Google, McKinsey, Deloitte, PwC, EY) ensuring best practices are delivered and adopted
• Upskill AI awareness and literacy across COO
• Work with MRM to increase approval speed and break down barriers
• Develops compelling executive presentations to persuade decision-makers and develops and shares best practices and lessons learned across the enterprise.
• Help lead the AI community within COO, inclusive of AI Accelerators. Drive culture of ideation and feedback among the community to ensure impact-focused execution.
• Note, will be an individual contributor role initially, but could grow into a people manager role

Qualifications

• Bachelor's degree in business / finance / engineering (or a related discipline)
• 15+ years of relevant experience in Banking, Financial Services
• Demonstrates consistent track record of having worked as a Product Manager, Program Manager and Process Re-engineering Manager while working on large, strategic Business Transformation cross‑functional projects
• Broad and comprehensive knowledge and understanding of banking operations including regulatory requirements and reengineering. People management skills. High level of discretion and judgment in the application of reengineering principles.
• Strong understanding of Artificial Intelligence (AI) concepts and Technology Patterns
• Strategic and analytical thinker who is detail-oriented and can take broad visions and concepts and develop structured plans, actions and measurable metrics and then drive others to execute on those plans
• Ability to influence and engage in a consultative mode with various senior stakeholders across business, operations, technology and various lines of defense to define the strategic scope, a problem solving approach and engage a team that effectively will lead the reengineering process to achieve the envisioned results.
• Strong written and verbal communication skills and able to take complex information and communicate simply and effectively with stakeholders across various levels of seniority and expertise
• Ability to lead and motivate diverse teams in multiple locations, including senior managers. High potential employee with focus on delivery.

Job Family Group

Business Strategy, Management & Administration

Job Family

Business Process Re-Engineering

Time Type

Full time

Primary Location

Jacksonville Florida United States

Primary Location Full Time Salary Range

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Dec 26, 2025

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