Conversion Manager

Tyler Technologies, Inc.; Plano (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Tyler Technologies, Inc. seeks a Client Engagement Lead in Plano, Texas to cultivate strong, value-driven partnerships with clients, ensuring satisfaction and retention. The role emphasizes relationship management, product adoption, and enhancing client experiences through a deep understanding of Tyler’s Justice solutions.

In this position, you'll work with elected officials and justice leaders to identify priorities and guide them to impactful technology solutions.

Qualifications

• Build strong partnerships with clients to ensure satisfaction and success.
• Drive product adoption to improve Net Promoter Scores (NPS).
• Understand client priorities and guide them toward technology solutions.

Responsibilities

• Manage day-to-day relationships with assigned clients.
• Develop a deep understanding of Tyler's Justice solutions.
• Tell a compelling story that resonates with diverse audiences.

Job description

Client Engagement Lead

The Client Engagement Lead builds strong, value-driven partnerships with assigned clients to ensure their satisfaction, retention, and success. This role is responsible for day-to-day relationship management, driving product adoption, and improving Net Promoter Scores (NPS) by delivering meaningful client outcomes and removing friction in their experience.

In this role, you will partner with elected officials, justice leaders, and financial stakeholders to understand their priorities and guide them toward technology solutions that deliver impact. You will develop a deep understanding of Tyler’s Justice solutions and competitive strengths, telling a compelling story that resonates with diverse audiences.

Support Services Representative – Columbia, South Carolina | Overland Park, Kansas

As a Support Services Representative, you will interact directly with our local and state partners and citizens using the many online services we provide on behalf of the State of South Carolina. You will assist customers by investigating and reproducing errors, reporting software bugs, troubleshooting errors, and providing general support.

Associate Solution Consultant – Cranberry Township | Lubbock, Texas | Remote

The Associate Solutions Consultant supports the sales team throughout the sales process by providing product, technical, and industry expertise. In this developmental role, the Associate Solutions Consultant will partner closely with Sales Representatives and team leadership to learn how to align Tyler’s K12 HR software to client needs.

Sales Enablement Specialist – Yarmouth, Maine | Troy, Michigan | Plano, Texas

As a Sales Enablement Specialist, you’ll help build and execute programs that strengthen sales capabilities, improve consistency across teams, and accelerate business results. You’ll collaborate closely with Sales, Marketing, and Product leaders to ensure that sellers are equipped with the knowledge, messaging, and resources needed to succeed in every client interaction.

Client Experience AI Enablement Lead – Lubbock, Texas | Billings, Montana | Pittsburgh, Pennsylvania

The Client Experience Artificial Intelligence Enablement Lead supports the Client Experience organization by leveraging AI, data, and knowledge systems to improve how client-facing teams operate and how clients access information.

Senior Cloud Engineer – Overland Park, Kansas | Yarmouth, Maine | Troy, Michigan | Herndon, Virginia

Tyler Technologies is currently looking to hire a Senior Cloud Engineer to work a hybrid schedule at one of several of our key locations. This job is working cross functionally to build automation and tools to streamline our customer migrations. Successful candidates will bring cloud expertise, scripting and IaC skills. Have the ability to think and work independently, as needed. Participate in project development and be responsible for Cloud requirements design, implementation and support.

Cloud Engineer – Overland Park, Kansas | Yarmouth, Maine | Troy, Michigan | Herndon, Virginia

Tyler Technologies is currently looking to hire a Cloud Engineer to work a hybrid schedule at one of several of our key locations. The role is working cross functionally to build automation and tools to streamline our customer migrations. Successful candidates will bring cloud expertise, scripting and IaC skills. Have the ability to think and work independently, as needed. Participate in project development and be responsible for Cloud requirements design, implementation and support.

Executive Vice President, State & Federal – Overland Park, Kansas | Plano, Texas | Herndon, Virginia

As the Executive Vice President for the State & Federal market segment. You will serve as a senior executive responsible for execution of strategic initiatives within the State & Federal Market as well as across Tyler.

SVP, Platform Technology - State & Federal – Kansas City, Kansas | Plano, Texas | Herndon, Virginia | Overland Park, Kansas

The Senior Vice President (SVP) of Platform Technology for Tyler Technologies’ State & Federal Group will provide strategic and technical leadership to advance the development, adoption, and growth of Tyler’s platform technologies across the state and federal government markets.

Client Experience Business Analyst – Remote | Yarmouth, Maine | Troy, Michigan | Plano, Texas

The Client Experience Business Analyst is responsible for empowering the sales organization across Tyler with technology, processes and data. The incumbent will perform overall Client Experience reporting and data management functions including collecting, analyzing, evaluating and reporting on leads, activities, pipeline, forecast, proposals, demo, contracts, project management, support ticketing and operations, SLAs, contact center, and competitors to measure overall performance.