Convention Services Manager

Hilton Rockville; Rockville (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Hilton Rockville seeks a convention services professional to coordinate pre-event, event, and post-event activities, ensuring seamless turnover from sales to service and back. Plan and manage in-house details for all group bookings, including rooms, menus, and setup, while negotiating rooms and rates.

You will maximize revenues, lead a team, and report to the Director of Convention Services, upholding Brand Standards and supporting corporate initiatives.

Qualifications

• Experience 2 or more years of hotel catering and rooms experience in the hospitality industry.
• Previous leadership experience preferred.
• Strong verbal and written English communication skills.
• Knowledge of the Hotel, Westmont and brand policies and procedures.
• Knowledge of the catering, food & beverage with banquet knowledge.
• Skills to manage the people and variables encountered in the development and implementation of major functions.
• Computer literate in MS Word, Excel, and PowerPoint.
• Computer literate with Delphi preferred or other system used in hotel.
• Strong communication skills (verbal, listening, writing).
• Strong problem-solving skills.
• Strong customer and associate relations skills.
• Strong presentation and platform skills.
• Strong organizational skills.
• Strong “closing skills”
• Strong ‘persuasion” skills.
• Ability to use standard software applications and hotel system.
• Effective decision-making skills
• Effective influence skills

Responsibilities

• Prepare all event documentation and coordinate with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post-event phases of hotel events.
• Ensure seamless turnover from sales to service back to sales and maximize revenue opportunities by upselling and offering enhancements.
• Plan, organize, and manage in-house details for all group and convention bookings (guest rooms, menus, set-up, etc.).
• Participate in negotiating meetings/functions, rooms, rates, and related requirements.
• Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product.
• Report and critique activities to the Director of Convention Services or Director of Sales.
• Enliven Brand Standards within the Department and the hotel.
• Support all Corporate and hotel initiatives as needed.

Job description

Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.Experience2 or more years of hotel catering and rooms experience in the hospitality industryProven track record of a consistent ability to provide quality servicePrevious leadership experience preferredSkills and KnowledgeStrong verbal and written English communication skillsKnowledge of the Hotel, Westmont and brand policies and proceduresKnowledge of the catering, food & beverage with banquet knowledgeSkills needed to manage the people and variables encountered in the development and implementation of major functionsComputer literate in MS Word, Excel, and PowerPointComputer literate with Delphi preferred or other system used in hotelStrong communication skills (verbal, listening, writing)Strong problem-solving skillsStrong customer and associate relations skillsStrong presentation and platform skillsStrong organizational skillsStrong “closing skills”Strong ‘persuasion” skillsAbility to use standard software applications and hotel systemEffective decision-making skillsEffective influence skills