Convention Services Manager

Hotel Equities; Fargo (ND); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Vacation & Holidays

Same-Day Pay

Employee Discounts

401(k) with company match

Flexible scheduling

Job summary

Hotel Equities is seeking a Conference Services Manager to lead client meetings, coordinate space and events, and drive revenue through strategic sales efforts.

The role requires strong MS Office skills, familiarity with Opera or similar PMS, and a passion for hospitality. A flexible schedule including nights and weekends is expected, with primary on-site responsibilities in Fargo, ND.

Qualifications

• Proficient in MS Word and Excel.
• Experience with property management software like OPERA is a plus.
• Interest in hospitality and helping guests feel welcome.
• Collaborative spirit and teamwork.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt is a plus.
• Ability to work flexible schedule including nights, weekends, and holidays.

Responsibilities

• Solicit, negotiate, and secure new and repeat business for banquet space.
• Execute targeted marketing to maximize revenue and meet sales goals.
• Plan and detail meetings/events with clients: space, times, equipment, menus.
• Prepare sales status and period-end reports.
• Stay updated on procedures, products, and competitors to refine strategies.
• Communicate professionally with guests and colleagues.

Skills

MS Office

Sales CRM

Teamwork

Hospitality knowledge

Flexible scheduling

Hotel brand experience

OPERA PMS

CI-TY

Tools

OPERA PMS

CI-TY

Job description

Pay Range

USD $50,000.00 - USD $60,000.00 /Yr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking an exceptional Conference ServicesManager to join our team.

Our team members don’t just come to work; they join a mission focused on becoming an extraordinary lodging company. In doing so, they are accepted and encouraged to grow, have fun, and develop lifelong skills. If you want to build relationships, explore your untapped talents, and make a difference every day,

As the Conference Services Manager, your responsibilities will include detailing and total service for the other Sales Managers. It is essential to provide warm, knowledgeable service and helpful guidance to reassure guests that they have made the right choice by booking with us.

The Ideal Candidate Will Have

• Demonstrated proficiency with Microsoft Office applications, with intermediate to advanced Word and Excel skills
• Prior exposure to computerized Sales & hotel Property Management Software; experience with OPERA and CI-TY software is a plus
• A genuine interest in hospitality; a desire to make others feel welcome, comfortable, and cared for
• A collaborative spirit and enjoyment of teamwork
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is an advantage
• The ability to work a flexible schedule including nights, weekends, and/or holidays.

As the Conference Services Manager, Your Responsibilities Will Include

• Solicit, negotiate, and secure new and repeat business through various efforts including outside sales calls, telemarketing, mailings, and networking, while maximizing banquet space to meet and exceed revenue goals.
• Execute a targeted marketing strategy to capture the maximum amount of revenue, aiming to meet and ideally surpass sales objectives.
• Plan, up-sell, and detail meetings/functions with clients, covering space requirements, times, equipment, menus, themes/decorations, etc. Complete contracts and prepare the necessary paperwork, including banquet event orders and group overviews. Coordinate with relevant hotel departments, address any issues or complaints, and ensure quality product delivery and customer satisfaction.
• Prepare status and period-end reports on sales progress.
• Maintain up-to-date knowledge of corporate and hotel procedures, products, and competitors, including their strengths and weaknesses, to continually enhance sales strategies and achieve goals.
• Communicate professionally and positively with both guests and fellow employees.
• Participate in professional organizations and communication platforms to maintain high visibility and promote sales.
• Perform special projects and other responsibilities as assigned, including participation in task forces and committees as required.
• Local travel is required; a personal vehicle is necessary for sales calls.
• Hours: Minimum of 40 hours over a five-day period; days and times may vary based on business needs. Must be available when personal accounts are in-house.

Hotel Equities is committed to providing the best for our guests, and it all starts with offering the best for our employees. That’s why we provide a competitive compensation and benefits package for our team members who work 30 or more hours per week.

Overview of our Amazing Benefits

• Medical, Dental, and Vision Insurance
• Vacation and Holiday Pay
• Same-Day Pay Available
• Employee Assistance Programs
• Opportunities for Career Growth and Manager Training Programs
• Reduced Room Rates Across Our Portfolio
• Third-Party Perks (such as Movie Tickets, Attractions, and More)
• 401(k) Plan with Company Match
• Employee Discounts
• Flexible Scheduling Options
• Other Voluntary Benefits (Life Insurance, Accident Insurance, etc.)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.