Convention Services Manager

Crescent Hotels & Resorts; Deerfield (IL); On-site; USD 50,000 - 52,000; Full time

Job summary

A hospitality organization in Deerfield, Illinois, seeks a Convention Services Manager to document, organize, and coordinate detailed requirements for events. You will work across departments to ensure seamless service delivery, assist in managing reservations, and conduct site inspections. Ideal candidates should be self-starting team players with strong communication skills, and must be able to handle physical tasks. Competitive benefits and a salary range of $50,000-$52,000 are offered.

Benefits

Highly competitive wages

Exceptional benefit plan

401K matching program

Discounts at Crescent properties

Qualifications

• Self-starting personality with an even disposition.
• Ability to communicate well with guests.
• Must be able to work flexible schedules.

Responsibilities

• Document and organize detailed requirements for functions.
• Coordinate activities of various departments to service accounts.
• Conduct walking site inspections throughout the property.

Skills

Self-starting personality

Effective communication

Team player

Knowledge of lighting and sound equipment

Ability to lift up to 50 pounds

Tools

Moderately complex computer system

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Convention Services team. We are committed to providing you with:

• Salary range for this position is $50,000-$52,000 - OEM
• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent-managed properties in North America for you & your family members

Here is what you will be doing each day:

As the Convention Services Manager you will be required to document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities. Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients. Monitor in-house group activity providing assistance as needed such as organizing exhibit set up. Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property. Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings. Plan and conduct pre- and post-convention meetings with clients and respective departments. Document tracking of group activity. Access and input data into a computer system to generate account history reports. As well as communicate both verbally and in writing to provide clear direction to staff.

Does this sound like you?

Self-starting personality with an even disposition. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of lighting and sound equipment and usage. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers. Able to lift, grasp, carry and/or push up to 50 pounds. Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.