Convenience Store Team Lead

Fleet-Farm; Appleton (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Fleet Farm in Appleton, WI is seeking a C-Store Team Lead to guide a busy store team, ensuring excellent customer service and smooth transactions. You will train staff, manage schedules, and oversee fuel pumps and related operations in a fast-paced environment.

The ideal candidate has retail supervisory experience, can lift up to 50 lbs, and will enforce safety, regulatory, and loyalty program standards while maintaining strong team relationships.

Qualifications

• Leadership experience in a retail setting.
• Ability to train and mentor team members.
• Prior retail management or supervisory experience preferred.

Responsibilities

• Train, coach, mentor, and supervise Team Members in the C-Store.
• Provide fast, accurate checkout experience and service.
• Enforce regulations for tobacco, lottery, and alcohol transactions.
• Ensure food safety is followed and store conditions are safe.
• Oversee gas mart operations and related documentation.
• Follow emergency response protocols for spills and hazards.
• Answer customer questions about location, price, and products.
• Maintain stock levels and restock merchandise as needed.
• Open/close the store and ensure security.
• Set displays per Company directives and promote loyalty programs.

Skills

Team leadership

Coaching

Customer service

Retail management

Education

High School Diploma or GED

Job description

Description

Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you!

The C-Store Team Lead is responsible for leading a team that provides an exceptional customer experience through the sale of fuel and other store merchandise, processing transactions at the point of sale, and assisting in the overall operations of the Convenience Store.

Job duties:

• Train, coach, mentor, develop, and supervise Team Members in the C-Store.
• Provide customers with a quick and efficient check-out experience with the accurate and efficient operation of transactions.
• Follow all city, county, state regulations and procedures regarding the transactions of tobacco products, lottery tickets, and alcohol.
• Responsible to ensure all safe food handling requirements are followed.
• Responsible for gas mart operations including maintenance of fuel pumps, fuel islands, fuel operating consoles, fuel tanker drops, and processing of all related documentation.
• Ensure all Team Members understand and follow all emergency response protocols in regards to spills and hazardous material handling.
• Answer customer questions concerning location, price, and use of merchandise based upon product specifications.
• Maintain adequate stock levels of merchandise. Restock all merchandise as needed.
• Responsible for opening and closing of the store and overall security of the facility.
• Responsible for ensuring displays are set up according to Company directives.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 2 years of retail management or supervisory experience preferred.
• Proven ability to lead, coach, and build relationships in a fast paced environment.
• Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members.
• Ability to work in a variety of temperatures, including the cooler, freezer, and external/outdoor temperatures.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.