Controls Testing Analyst

Customers Bank; Malvern (Chester County); On-site; USD 60,000 - 80,000; Full time

Job summary

Customers Bank is seeking a detail-oriented professional for an onsite role in Malvern, PA. The position involves evaluating internal controls, ensuring compliance with regulatory standards, and documenting findings. The ideal candidate will have 1-3 years of relevant experience and a Bachelor’s degree in information systems or a related field.

Key skills include risk assessments, IT infrastructure understanding, and proficiency in Microsoft Office. This role offers an excellent opportunity to develop professionally in a supportive environment that promotes continuous improvement.

Qualifications

• 1-3 years of experience in internal audit, compliance testing, risk management, or internal controls.
• Strong knowledge of information security and IT risk control frameworks.
• Strong analytical skills with attention to detail and accuracy.
• Excellent written and verbal communication skills with the ability to present complex findings clearly.

Responsibilities

• Assist in testing procedures to assess design and effectiveness of controls.
• Ensure testing activities align with regulatory standards and policies.
• Document test results, identify deficiencies, and recommend remediation.
• Work closely with business process owners, auditors, and compliance teams.
• Recommend enhancements to testing methodologies and control design.
• Prepare executive-ready reports and presentations for management.

Skills

Risk and control assessments in highly regulated environments

Understanding of information technology infrastructure

Process analysis and documentation

Proficiency with Microsoft Office applications

Education

Bachelor’s degree in information systems or related field

Tools

GRC tools

Job description

Malvern, PA – 2 Locations, full time – REQ-2026-914

This role is required to be ONSITE in Malvern, PA Monday through Thursday with Friday remote. Must be eligible to work in the U.S. without requiring sponsorship now or in the future.

What you’ll do:

• Control Testing & Evaluation: Assist in definition of and execute testing procedures to assess the design and effectiveness of key internal controls across business units, technology, and operational processes.
• Risk & Compliance Alignment: Ensure testing activities are aligned with regulatory standards (SOX, FFIEC, FDIC, etc.) and internal policies.
• Issue Identification & Reporting: Document test results, identify control deficiencies, and provide clear recommendations for remediation.
• Collaboration: Work closely with business process owners, auditors, compliance, and risk teams to ensure timely resolution of identified issues.
• Process Improvement: Recommend enhancements to testing methodologies, control design, and risk management practices to strengthen the bank’s control environment. Maintain awareness of industry regulatory environment and threat landscape.
• Documentation & Communication: Prepare executive-ready reports, dashboards, and presentations for senior management and regulators, and information technology peers.
• Continuous Monitoring: Participate in ongoing monitoring and follow-up activities to confirm remediation effectiveness and sustainability.

What do you need?

Must-Haves

• 1-3 years of experience in internal audit, compliance testing, risk management, or internal controls.
• Strong knowledge of information security and IT risk control frameworks (e.g., COSO, COBIT, NIST).
• Understanding of financial, operational, and IT control environments.
• Strong analytical skills with attention to detail and accuracy.
• Excellent written and verbal communication skills with the ability to present complex findings clearly.
• Bachelor’s degree in information systems, or related field.

Key Skills

• Risk and control assessments in highly regulated environments.
• Understanding of information technology infrastructure (networking, Active Directory, backups, etc).
• Process analysis and documentation.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).
• Develop and maintain working relationships with audit, GRC, and IT teams to promote continuous control awareness and improvements.

Nice-to-Haves

• Professional certifications such as CIA, CISSP, CISA, Microsoft certifications, or CRMA.
• Experience with GRC (Governance, Risk, and Compliance) tools.
• Banking or financial services industry experience.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.