Controls Service Technician (union)

jci; Arlington Heights (IL); On-site; USD 64,000 - 105,000; Full time

Benefits offered by this job

Paid Time Off

Retirement benefit

Medical insurance benefit

Job summary

Johnson Controls is seeking a skilled Commercial Controls Technician to diagnose, repair, install and commission building automation systems. You will troubleshoot complex control networks on HVAC equipment, perform detailed testing, and mentor junior technicians on site to maintain high standards of workmanship.

This role emphasizes direct customer engagement, safety leadership, meticulous documentation, and collaboration with project teams to propose retrofits, upgrades, and energy-saving

Qualifications

• Four or more years of commercial controls troubleshooting experience in HVAC.
• Vocational school or associate degree in a technical field, or two years of related service experience.
• Proven ability to install and service electronic control systems and HVAC equipment.
• Effective communication to represent Johnson Controls on customer sites.
• Ability to explain technical information to technical and non-technical people.
• Strong writing skills and understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, and building subsystems.

Responsibilities

• Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of various electronic or digital controls.
• Consults with customers, provides field proposals for retrofits and assists sales with technical recommendations.
• Manages assigned work to meet professional and efficient execution and reports issues to management.
• Provides sketches of field changes for engineering corrections and drawings.
• Communicates with customers on arrival and before leaving, ensuring high satisfaction.
• Trains customers in control system operations and delivers manuals.
• Mentors technicians on building automation systems and certs.

Skills

HVAC troubleshooting

Commercial controls

Building automation

Communication skills

Technical documentation

Education

Associate's degree in a technical field

Vocational school graduate

Job description

What you will do

Under minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians, service technicians and mechanical technicians on building automation activities. Properly completes required project and service documentation.Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

• Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads.
• Manages assigned work to meet professional and efficient execution of time and customer satisfaction.Reportsproblems or changes to management immediately. Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required ethically and professionally.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals.
• Communicates with customers upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customer informed on the service provided, outstanding issues and recommends system enhancements, upgrades, and replacement. Promotes the sale of add-on work.
• Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to allcontrol'stechnicians in the branch. Provides safety awareness while working onsite with Johnson Controls subcontractors.
• Trains the customer in control systems operations. Delivers manuals and documentation to the customer for training needs as required.
• Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems. Coaches, supports and trains the technical workforce on non-complex, non-critical equipment.
• Compilesjob documentation, such as certificate of completion, customer training form, training certificates and punch lists.
• Conducts extensiveself-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
• Other duties related to the installing,commissioningand servicing of building controls and facilities management systems and energy management systems, as assigned.
• Assists in the design and configuration of building control systems as defined by the contract documents. Creates flow diagrams, sequence of operations,and billof material, network layouts and electrical schematics as required.
• Assists in developing and testing software programs necessary to operate the system per the project requirements' intent.
• Compiles and/or completes project as built and close-out documentation.
• Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
• Selects, orders, and tracks the delivery of materials for assigned projects.Coordinatesfactory-mounting processes to meet factory and project schedule.
• Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
• May provide field change information to the project team for the creation of as-built drawings and software.
• Keeps management and JCI contractor or customer informed of job progress and issues.
• Assists in performing site-specific training for owner / operator on the total building control system.
• Participates in release meeting with project field team.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• Be a dedicated member of a North America Branch team willing to learn and be responsible for system trouble shooting, repair and aftermarket services for this fast-growing business.
• Minimum of Four (4) years Commercial Controls troubleshooting experience in the HVAC industry. This includes buildings, chiller plants and systems.
• Vocational School program graduate or an associate's degree in a technical field, or two years’ experience in servicing electronic and or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Possesses the ability to explain technical information to technical and non-technical people.
• Demonstrate effective writing skills as well as understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.

What Benefits are Provided

• Paid Time Off
• Retirement benefit
• Medical insurance benefit

PayRange: $30.90 - 50.47 hourly ratedeterminedby the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technologyassistedtools, including artificial intelligence (AI), to helpidentifyand evaluate candidates. All hiring decisions areultimately madeby human reviewers.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.