Controls Service Technician

MacDonald-Miller Facility Solutions; Seattle (WA); On-site; USD 34,440 - 96,432; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

PTO and holiday pay

Disability income protection

Employee Assistance Program

Job summary

A leading mechanical contracting firm in Seattle is seeking a Controls Service Technician to enhance its HVAC services. The role involves completing service calls, maintaining HVAC systems knowledge, and fostering customer relationships. Ideal candidates should have a solid background in HVAC principles, a two-year degree or equivalent, and a commitment to safety. Competitive hourly pay ranges from $25 to $70 based on experience, along with benefits for both union and non-union employees.

Qualifications

• Proven understanding of commercial HVAC mechanical equipment.
• Expertise in job site safety requirements.
• Strong commitment to safety.

Responsibilities

• Complete service calls and preventative maintenance on existing controls systems.
• Consult with customers regarding issues discovered while servicing their systems.
• Maintain strong knowledge of all aspects of HVAC.

Skills

Knowledge of air-conditioning principles

Customer service

Problem-solving

Education

Two-year degree or equivalent education

Job description

At MacDonald-Miller Facility Solutions ("MacMiller")

We make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver, and service HVAC, plumbing, and automation system solutions for commercial buildings. With over 1,500 employees across 15 offices, there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including:

• New Construction – Engineering, fabrication, and installation of mechanical systems for new projects following lean construction practices.
• Special Projects – Retrofits and mechanical repairs for existing buildings to deliver new efficiencies.
• Service – Scheduled preventative maintenance ensuring tenant comfort, plus 24/7 emergency response.
• Building Performance – Control systems, fault detection, energy services, and remote monitoring.
• Energy and Sustainable Solutions – Acting as the Prime Contractor, we deliver design-build, energy-efficient solutions in the built environment for private and public sector clients.

People love to work at MacDonald-Miller because we all share the same Core Culture Values:

Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.

Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.

Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots; it’s an attitude and the environment we create. Every day, everyone goes home to their families.

Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together, we create an environment that is welcoming, caring, and trusting.

Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.

Fun! – Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Requirements

Controls Service Technician: This is where you come in.

We’re looking for a Controls Service Technician to work directly with the Controls Service Manager. You will be expected to learn the accountabilities of Service Controls Technicians, meet performance standards set by management, and comply with all company policies, procedures, beliefs, and values.

In return for achieving ambitious goals, you’ll be rewarded with more ownership, a ton of growth opportunities, and more freedom than you’ve probably ever had.

Top Deliverables in the First Year to Be a Hero:

• Efficiently complete service calls and preventative maintenance on existing controls systems.
• Maintain strong knowledge of all aspects of HVAC, including design, production, refrigeration, controls, and service.
• Consult with customers regarding issues discovered while servicing their systems and provide detailed records of services performed.
• Promote, maintain, and strengthen both new and existing customer relationships.

The Controls Service Technician role reports to the Area Operations Managers and works on collaborative teams across a variety of projects and initiatives to support our growing business. This highly visible role interacts with all levels and functions within the organization.

Your Background: What Kind of Person Will Thrive in This Role?

You should have…

• A proven understanding of air-conditioning principles, systems, and commercial HVAC mechanical equipment.
• Expertise in job site safety requirements (WISHA/OSHA, OROSHA/OSHA) and a strong commitment to safety.
• A two-year degree or equivalent education and experience that provides a solid understanding of HVAC and control systems, with an emphasis on direct digital control (DDC) systems.

And everyone you work with should describe you as…

• Providing top-notch customer service.
• Passionate, driven, and equipped with a can-do attitude.
• A strong problem solver who approaches challenges with confidence and professionalism.

And you should be motivated by…

• Being part of a rapidly growing company on a highly skilled team, providing the highest level of expertise and customer service to the Pacific Northwest.
• Taking initiative to learn new skills and solve problems independently — if you need constant handholding or micromanagement, this isn’t the place for you.
• Thriving in a lean, results-oriented environment where you’re encouraged to take on more and achieve more each year.
• Having fun in an environment that values transparency, innovation, and a supportive, family-like culture.

Compensation & Benefits

This position is open to both union and non-union candidates.

Pay Range: $25 – $70 per hour
Placement within the range is based on years of experience for non-union employees and by the collective bargaining agreement for union employees.

Benefits Offered Depend on Union Status:

MacDonald-Miller Facility Solutions presently provides Non-Union employee coverage for:

• Medical, dental, and vision for employees (coverage available for dependents with shared premium).
• 401(k) retirement plan with company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay.
• Disability income protection, including short-term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program (EAP).

Union employee benefits are determined by the applicable Union Collective Bargaining Agreements.

Where You Will Work

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) offers convenient access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities — not to mention great views! Neighborhood amenities include an on-site deli, nearby restaurants, and easy freeway and airport access.

Interested in learning more?

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.