Control Room Clerk - Residential Services

Jackson County, Missouri; Kansas City (MO); On-site; USD 22,000 - 28,000; Full time

Job summary

Jackson County, Missouri is seeking a Control Room Clerk in the Residential Services department to maintain security of a juvenile detention facility, monitor entrances, cameras, and log visits. The position is non-exempt and pays $16.28–$20.35 per hour.

Requires a high school diploma or equivalent and at least one year of experience in law enforcement, corrections, or security-related field, with overtime potential.

Qualifications

• Basic computer procedures and word processing and spreadsheet software.
• Good verbal and written communication skills.
• Good typing and alpha-numeric data entry skills.
• Ability to type a minimum of 35 wpm.
• Ability to provide effective customer service.
• Ability to work independently under minimal supervision.
• Ability to make sound decisions in accordance with laws, regulations, and departmental policies and procedures.
• Ability to communicate clearly and concisely, verbally and in writing, in a tactful and courteous manner with diverse parties.
• Ability to understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with internal and external stakeholders from diverse cultures and backgrounds.

Responsibilities

• Control access in and out of the detention facility.
• Screen visitors and log their entries.
• Operate cameras and intercom systems.
• Log juvenile property and oversee visitation procedures.
• Track court dockets and prepare juveniles for court.
• Enter data in law enforcement databases.
• Respond to requests and electronic messages from law enforcement.
• Enter juvenile information from intake to discharge.

Skills

Basic computer skills

Verbal & written communication

Typing 35 wpm

Data entry skills

Customer service

Independent work

Education

High school diploma or equivalent

Job description

Department: Residential Services

County or State Funded: County

Exempt or Non-exempt: Non-exempt

Paygrade: C-104

Salary pay range: $16.28 - $20.35 hourly

Basic Function and Responsibility:

Maintain security of a juvenile detention facility by visual observation and physical control of entrances and exits in order to ensure the safety and security of residents and staff.

Appointing Authority and Supervision Received:

The deputy court administrator of family court is the appointing authority. The control room clerk receives direct supervision by the facility supervisor assigned to the unit.

Supervision Exercised :

None.

Characteristic and Assigned Duties: (The following duties are representative of the position and do not include all duties which may be performed.)

• Control access in and out of the detention facility.


• Carefully screen all people requesting access to the detention facility and log their visits.


• Operate and monitor cameras and intercom system for activity in and around the facility.


• Collect, log and securely store juvenile property.


• Oversee and coordinate juvenile visitation procedures.


• Track court dockets and ensure juveniles are prepared to appear in court.


• Communicate with staff via telephone, intercom, or two-way radios.


• Enter inquiries and data in law enforcement database system on a federal, state, and local level.


• Enter and cancel juvenile arrest warrants, wanted records, and information on youth detained and released.


• Conduct criminal records checks for various agencies and departments.


• Send, receive, and respond to electronic messages from law enforcement.


• Enter juvenile information from intake to discharge.


• Process emergency ex-parte orders at the request of adult abuse shelters.


• Act as a deputy juvenile officer in their absence for new arrivals in the detention facility.


• Follow procedures for facility security, such as key, tool and property control.


• Report needed device and equipment repairs and malfunctions for necessary repairs or replacements.


• Execute emergency management plans as necessary in the event of a disturbance, or other unforeseen incidents.


• Perform other duties as required.

Knowledge, Skills, and Abilities : (This job description does not include specific physical requirements necessary to perform the job, such as, carrying, standing and lifting. Such requirements vary from position to position and may be determined by the appointing authority.)

• Basic computer procedures and word processing and spreadsheet software.


• Good verbal and written communication skills.


• Good typing and alpha-numeric data entry skills.


• Ability to type a minimum of 35 wpm.


• Ability to provide effective customer service.


• Ability to work independently under minimal supervision.


• Ability to make sound decisions in accordance with laws, regulations, and departmental policies and procedures.


• Ability to communicate clearly and concisely, verbally and in writing, in a tactful and courteous manner with diverse parties.


• Ability to understand and follow oral and written instructions.


• Ability to establish and maintain effective working relationships with internal and external stakeholders from diverse cultures and backgrounds.

Job Environment:

• Work is performed within a secured, or non-secured facility.


• Subject to youth who are aggressive and volatile and those who have psychiatric, or other needs.


• Work mandatory overtime as required.

Minimum Qualifications: (Equivalent combination of relevant education and experience may be substituted on a year-for-year basis, provided a high school diploma or GED has been obtained.)

High school graduate or equivalent plus one year of experience in law enforcement, corrections, or security-related field is preferred. Some work experience involving personal computer operation.

Necessary Special Requirement:

Minimum age requirement is 25 years old.

Applicants for this position are subject to certification requirements for access to law enforcement databases, which includes fingerprinting for criminal records checks on a federal, state, and local level.

All candidates selected for employment will be subject to background screenings as part of the hiring process. Certain positions may also require additional checks, including but not limited to education verification, child abuse and neglect clearances, drug screenings, and physical assessments, as applicable to the responsibilities of the role.

EQUAL OPPORTUNITY EMPLOYER