Control Center Operator

DK Security; Lansing (MI); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security seeks qualified professionals to join the Central Control team, supporting Michigan facilities. You will work in the Security Operations Center, coordinating emergency responses with state officials and law enforcement.

The role requires staying calm under pressure, strong computer skills, and excellent customer service. Shift rotations include morning, evening, and night on a 3‑to‑4‑month cycle, with an added $1/hour differential for evening and night hours.

Qualifications

• High school diploma or GED is required.
• Must be at least 18 years old and able to pass a drug screen.
• Must be able to sit, stand, and walk for 8–12 hours and lift up to 50 lbs.

Responsibilities

• Receive and process emergency information and requests (medical, violence, suspicious activity, weather).
• Initiate emergency response efforts based on procedures and available information.
• Coordinate response with law enforcement, dispatchers, fire, and other stakeholders.
• Monitor security systems and cameras; draft and send emergency communications and after-action reports.
• Other duties as assigned.

Skills

Computer literacy

English fluency

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Email apps

Internet basics

Job description

Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Shift Opening(s)

Job Skills / Requirements

• Full-Time Monday - Sunday Various Days/ 1st, 2nd, and 3rd shifts.
• Must be available to work morning, evening, and night shifts on a 3-to-4-month rotation.
• Evening and Night shifts will receive an additional $1.00 / hour shift differential increase.

Rate of Pay:

$20–$27.15

About The Job

DK Security is seeking qualified professionals to join our Central Control team. While employees are hired and employed by DK Security, they are assigned to Central Control, the Security Operations Center supporting State of Michigan facilities. Operators work alongside State of Michigan personnel and under the day-to-day operational direction of Central Control leadership to provide exceptional service.

DTMB Central Control is a 24/7/365 operation that provides security and life safety systems monitoring and emergency response coordination for DTMB-managed properties. Central Control also serves as a central point of contact for agency security information and requests. Central Control team members monitor security and life safety systems and initiate response, monitor security cameras, provide emergency response coordination and communication, act as a central point of contact for agency security inquiries and requests, assist building operations with after-hours support, and are responsible for security equipment cleaning, inventory and testing.

Military veterans and people with security, firefighting, department of corrections, or law enforcement experience are encouraged to apply.

Keys To Control Center Operator Success

• Be computer literate and able to use standard office software.
• Dress professionally and have excellent personal hygiene and grooming standards.
• Have excellent customer service and phone skills.
• Remain calm in emergencies and able to de-escalate situations.
• Commit to working with the team, studying and applying post guidelines and job duties with high accuracy.
• Pay attention to detail.

Common Duties Include

• Receive and process emergency information and requests such as medical emergencies, threats of violence, suspicious activity, suspicious packages, fire, and weather emergencies.
• Initiate emergency response efforts based on available information, established procedures, and best practices.
• Coordinate response efforts and share information with a variety of stakeholders including law enforcement, emergency dispatchers, fire fighters, medics, security guards, facilities supervisors, management, etc.
• Draft and send emergency response communications and after-action reports.
• Utilize security systems to monitor and facilitate emergency response efforts.
• Other duties as assigned.

Minimum Qualifications

• Intermediate computer skills required – Comfortable with Microsoft Office, Email, Internet, and able to learn new software.
• Must be at least 18 years old and have at least a high school diploma or equivalent education certification, such as a GED, per MCL 338.1067
• 17(2).
• Must be able to pass a drug screening at the time of hire and randomly thereafter (including for marijuana).
• Must not have been convicted of any felonies, per MCL 338.1060
• 10(1)(c).
• Must not have been convicted of any misdemeanors related to dishonesty, fraud, impersonation of law enforcement, assault, weapons, unauthorized sale of information or evidence, controlled substances (including for marijuana), or two or more alcohol related offenses, per MCL 338.1060
• 10(1)(c).
• Must be able to sit, stand, and walk, including up and down stairs, for 8-12 hours at a time.
• Must be able to lift at least 50 lbs.
• Must be CPR, First Aid, and AED certified (Child, Infant, and Adult), or willing to become certified and be physically capable of administering lifesaving care when needed.
• Must be able to see clearly at least 20 feet away (assisted with glasses or contact lenses if necessary).
• Must be able to hear conversations in loud environments either in-person or via radio.
• Must be able to use a smart mobile phone and computer to type, check and respond to emails, and complete online training.
• Must be able to fluently read, write, speak, and understand the English language.

Education Requirements (All)

High School Diploma or GED

Additional Information / Benefits

DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law.

• E-Verify Participation Poster
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act (EPPA)
• Immigrant and Employee Rights – Right to Work
• Equal Employment Opportunity – Workplace Discrimination is Illegal

Benefits:

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Sick Days