Contracts & Customer Service Specialist

Protective Life; Lake Forest (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Parental leave

Short-term disability

401(k) matching

ProHealth Rewards

Job summary

Protective Life is seeking a Customer Service, Contracts Administrator to load and balance incoming contracts and payments, assist with cancellations and inquiries, and support the dealer portal and audits. The role is Monday–Friday, 8:00am–4:30pm PST, with supervision and established guidelines.

Preferred candidates have 2+ years of admin experience, strong MS Office skills, and excellent communication. The position offers comprehensive benefits and growth opportunities within Protective Life.

Qualifications

• Minimum 2 years of basic administrative experience.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Strong written and verbal communication skills.
• Detail oriented, accurate and highly organized.
• Reliable and punctual.
• Ability to plan, organize, prioritize and complete assignments on time.

Responsibilities

• Load and balance all contract payments into the system.
• Assist with contract cancellations and inquiries.
• Process ACH remittances and update contract notes.
• Manage dealer portal navigation and add new users.
• Coordinate with rates teams on product discrepancies.
• Support annual audits and respond to production emails.

Skills

Typing accuracy 90%

MS Office

Communication skills

Organizational skills

Reliability

Time management

Education

High school diploma or equivalent

Job description

Protective Life is seeking a Customer Service, Contracts Administrator to load and balance incoming contracts and payments, assist with cancellations and inquiries, and support the dealer portal and audits. The role is Monday–Friday, 8:00am–4:30pm PST, with supervision and established guidelines.

Preferred candidates have 2+ years of admin experience, strong MS Office skills, and excellent communication. The position offers comprehensive benefits and growth opportunities within Protective Life.