Contractor, Workplace Experience Coordinator, New York City

A16z; New York (NY); On-site; USD 59,000 - 66,000; Full time

Job summary

Andreessen Horowitz seeks a Workplace Experience Coordinator to be the first impression for employees, guests, and contractors in NYC. You will manage front desk operations, hospitality, and conference room readiness while coordinating with IT and facilities teams.

The role requires a proactive, detail-oriented professional with strong communication and multitasking abilities, and availability for occasional coverage in other offices. In-office work five days weekly in NYC.

Qualifications

• High school diploma or GED required; college degree in business administration preferred.
• 4+ years of experience in workplace experience in a fast-paced, high-profile environment.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proactive and hospitable demeanor.
• Familiarity with office technology and equipment.
• Knowledge of security protocols and emergency procedures.
• Experience with Google Workspace and video conferencing tools.

Responsibilities

• Greet visitors, check them in, and notify employees of arrivals.
• Prepare conference rooms and ensure hospitality for guests.
• Coordinate with IT for equipment requests and troubleshoot.
• Manage office calendars and coordinate with EA for scheduling.
• Maintain security protocols and report suspicious activity.
• Coordinate with vendors for facilities and events.
• Support onsite events and manage office supplies.
• Handle mail organization and kitchen replenishment as needed.

Skills

Guest Reception

Hospitality

Calendar Management

IT Liaison

Office Administration

Security Procedures

Vendor Coordination

Google Workspace

Event Support

Communication Skills

Education

High School Diploma or GED

College Degree in Business Administration

Tools

Zoom

Office Management Software

Slack

Job description

We’ve established a team that is defined by respect for the entrepreneur and the company-building process; we know what it’s like to be in the founder’s shoes. We’ve invested in companies like Anduril, Airbnb, Coinbase, Cursor, Databricks, Deel, Figma, GitHub, Roblox, SpaceX, and Stripe. Our team is at the forefront of new technology, helping founders and their companies impact and change the world.

The Role

As a Workplace Experience Coordinator, you will serve as the main point of contact for employees, entrepreneurs, guests and visitors, and provide a first class administrative experience for all. You will be the fiirst impression for a16z and, as such, must have a polished, professional presence. In addition you must possess excellent interpersonal skills, attention to detail, be an outstanding multitasker and have superb organizational skills.

The primary location for this role will be New York City, NY. This role requires an in-office presence 5 days a week in our New York City office. While the role is primarily based in New York, you may occasionally be asked to provide coverage in other offices such as Menlo Park, CA, San Francisco, CA, Los Angeles, CA, Washington, DC, or West Palm Beach, FL.

To join our team, you should be excited to:

• Guest Reception and Hospitality: Help manage the front desk and provide exceptional service to guests, including greeting visitors, checking them in, offering beverages, and notifying a16z employees of their visitors' arrivals. Help prepare conference rooms for meetings, as needed
• Proactive Assistance: Anticipate and offer assistance to guests and employees, such as helping with luggage, providing dining recommendations, and connecting with IT for any requests for supporting office equipment or technology needs
• Communication: Promptly inform a16z employees when a visitor arrives using the preferred communication methods (Slack, GChat, Envoy). Relay guest details, including name, purpose of visit, and any additional information. Handle all communications with proper a16z etiquette
• Collaboration: Partner with a16z IT team for badge requests and creation, collecting necessary information from employees, guests, and vendors
• Calendar Management: View office calendars daily to proactively anticipate office needs, communicate requests for scheduling needs to the proper EA or partnering team
• Security and Protocol Adherence: Understand and follow a16z's security protocols and guidelines, including visitor registration procedures and emergency protocols. Report any suspicious activity to the on-site security team
• Workplace Maintenance: Maintain cleanliness in conference rooms and common areas, coordinating with onsite vendors as necessary
• Technical Assistance: Collaborate with IT to relay and coordinate any troubleshooting requests, and flag meeting room and/or equipment issues
• Onsite Events: Help deliver high-caliber support from a workplace perspective for onsite events. This includes booking on-site spaces, coordinating janitorial, and submitting vendor COIs to building management
• Inventory Management: Provide back up support for kitchen replenishment and office supplies, coordinating with WX team as necessary
• Mail Organization: Provide back up support for incoming and outgoing mail securely and confidentially. Coordinate with WX team for pick-up and delivery schedules
• High school diploma or GED required, college degree in business administration preferred
• 4+ years of experience in workplace experience in a fast-paced, high profile environment
• Have phenomenal interpersonal and communication skills and be a total team player
• Have an unparalleled “can-do” attitude
• Strong organizational and multitasking abilities
• Proactive and hospitable demeanor
• Familiarity with office technology and equipment
• Ability to handle confidential information with discretion
• Knowledge of security protocols and emergency procedures
• Experience with Google Workspace products: Gmail, Google drive, Google calendar and office management software is a plus
• Understanding of video conferencing systems, such as Zoom, and their features preferred
• Low ego, high empathy, and the capacity to collaborate effectively with diverse teams
• This role may require domestic travel

The anticipated hourly rate for this role is $43.00 - $48.00, actual starting pay may vary based on a range of factors which can include experience, skills, and scope.

• We do only first class business and only in a first class way
• We take a long view of relationships, because we are in the relationship business
• We believe in the future and bet the firm that way
• We are all different, we recognize that, and we win
• We celebrate the good times
• We do it for the team
• We play to win

At a16z we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. These differences are what enables us to work towards the future we envision for ourselves, our portfolio companies, and the World.

Our organization participates in E-Verify. Click here to learn about E-Verify.

Andreessen Horowitz hereby reserves the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.

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